Customer Reviews

00140 Saeco Aroma Traditional Espresso Machine - Stainless Steel

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(1)

 

 

I have owned this machine for over a year and a half and have had absolutely no issues whatsoever with it. I normally do not write reviews but thought I should comment so people knew what they were getting. First, the frother tip is plastic, yes that means you have to clean it. It's very easy, run it under hot water and its clean. Second, this is an appliance and yes it will use power. If you blow a fuse in your use, it's not the machine's fault. Third, I use this everyday, sometimes twice a day, and absolutely love it. Its perfect for daily use and my wife and I have already bought a second one for our weekend home.

Works great for a year, but the frother has a plastic tip, and after cleaning it, it does not work. I do not recommend if you want a machine that lasts.
There are less expensive machines that will last longer.

I really liked the espresso machine while it was working. Unfortunately, after a few months, every time I turned it on it blew the fuse at my house. I tried for 3 months to get it fixed, but unfortunately Saeco support does not answer their phone!!! If you stay on hold (even if you wait an hour), you eventually get a recording that asks you to leave your number. They call you back at THEIR convenience (usually in the middle of the day when I was in a meeting). When I complained about this, they did not seem to think this was a problem. I finally did get to speak to someone (I happened to be free when they called) and they promised to send me paperwork that I needed to fill out to get it fixed. I never got that email so I started all over again trying to get their call when it was convenient for them. When I finally got to speak with someone else, they told me the same thing. This time I stayed on the phone with them until I received the email. I emailed it back immediately and waited another 3 weeks (with several follow-up emails asking when they were going to respond) before I took it back to the retailer for a refund. I can't believe a company that does not support their products can stay in business.