Customer Reviews

Communicate! i2000

5 star:		(1)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(2)

 

 

I made it a point to come here and write this review. But one star is wrong... it should be 'negative' 5 stars! Perhaps I can spare someone else the nightmare that I endured.

I'm disabled and depend on phone communications to make a living. I wanted the best. After 3 months, 2 modems, at least 100 hours of frustration and a dozen emails to the support department -- this software sits on the shelf collecting dust! It is completely unusable. They assured me that it would provide basic phone functionality with my current modem (Creative Blaster) by email `before I bought it'... but it does not and `after I bought' they're story changed.

Hear's what you're buying: conversations fade out (you think the other person paused but no...), you must adjust the volume between dialing and talking or your ears will bleed (the dialing beep can be heard in the next city), it won't `beep' after the answering machine message (you have to add your own), it doesn't notify you when a message is waiting, if you link it to Outlook it zaps Outlook every time you look up a number, and on occasion it cuts messages off at 3 seconds... and there's more. The over all design is terrible, its hard to use and its completely over engineered.

'After' I bought it they said 'oh, won't work with that modem'. I switched to my 2nd PC which had 'approved modem' on their list... same thing! Which says to me that they would have me go out and purchase another modem and install it for nothing. The next thing they told me was, 'Oh, you must not use your sound card' - well, who needs multimedia anyway. BTW, freeware works fine with my modem and sound card... *freeware*!

Perhaps, if you work down the modem list and get just the right one, devote your entire sound system to Communicate! i2000 and devote the next 3 months of your life to messing with all this... you might be able to phone home! I never even got to try the other features.

Of course I'm beyond the refund period. I'm stuck, they won't refund my money (they got me!). Money truly wasted but it is the `time' I wasted on it that really cost me.

I'd sell it cheap but... I wouldn't do that to my worst enemy.

Yes... Commnicate! I2000's features sound so nice don't they -- unfortunately you need to press `redial' on this one and move on... as quickly as possible!

I have yet to resolve the compatability issues with this software and the modem. Anyone interested in the software should contact the i2000 technical support team for a list of modems that are compatible with the software. Though the software boasts of the feature rich content. (which is why I purchased it for a small business ap out of my home). I will purchase a compatible modem and give it a shot.

This the most complete professional communications program I have used in my 25 years of computer experience. Your computer becomes a fax/voice mail/video conferencing machine.

some folks have had trouble with the product I see but if you have a modem that is compatable it works without problem- it took me a while to get everything set up because it is complex software but once working it gave me the equivalent of a good in office receptionist

But be sure to have a compatable modem before you start

i have tried compro version 2 and had to go back to my old speaker phone and answering machine

so i upgraded to version 5
same thing ..bound and determined to make it work .. 4 modems
later (communicate points at the modems)

one modem manufacturers tech support told me to give up on the software and move on

being a little hard headed i hired a certified technician to come to my office to straighten it out, he removed sound cards, configured, re-configured, tried all 4 of the modems i had purchased, tried windows 98, windows me, downloaded drivers from obscure web sites, smoked a pack of cigarettes and left
scratching his head
so..before you buy this software, try to find a modem from the list at 01com.com look over the list very carefully to see if has the features you want
then try to find the modem. don't bother going to local super store they only sell current, supported hardware
it is not on the shelf i assure you
try the auctions
then..... try to find support for the outdated modem or updated drivers....
so it is back to the old answering machine i guess