- One or two years of replacement protection beginning when the manufacturer's labor warranty expires.
- When you get your replacement check, simply return to Amazon.com and order a replacement.
- Not available in Maine, Guam, or the U.S. Virgin Islands.
- If it breaks, we replace it by sending you a check for the amount you paid, including tax.
- 24-hour, toll-free customer assistance at (800) 861-9387.
Technical Details
Product Details
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Product Description
Amazon.com Product Review
24-hour, toll-free customer assistance
(800) 861-9387
If your product breaks, we replace it.
If your product breaks, you can return it to us for replacement. After we receive the broken product, we'll send you a check for the amount you paid, including tax. Then you can order a replacement from Amazon.com. You get one or two years of service protection that begins when the manufacturer’s labor warranty expires:
Support is always available with 24-hour, toll-free customer assistance at (800) 861-9387.
| Get Your Replacement in Just 3 Steps | |
|---|---|
| Step 1 | Call customer assistance at (800) 861-9387. |
| Step 2 | Return the defective product to us, and we'll send you a check for the replacement value. |
| Step 3 | You go back to Amazon.com and order a replacement. |
This plan is not available in Maine, Guam, or the U.S. Virgin Islands.
| Coverage Comparison | |||
|---|---|---|---|
| Type of coverage | Replacement Plan | Manufacturer's Warranty | |
| All products | Mechanical and electrical failures |  | |
| Failures caused by normal wear and tear | | ||
| Defects in workmanship and material | | | |
| Damage from power surges | | ||
| Failures caused by environmental factors, such as heat, dust, and humidity | | ||
| Select products | Remote control coverage for any electronic device that comes with a remote control | | |
| Annual head cleanings for tape-driven and laser-driven products | | ||
| Food-loss protection for refrigerators and freezers | | ||
Product Description
If you choose to purchase a NEW Replacement Plan, it will be sent to you via e-mail only with the subject header NEW Replacement Plan Terms and Conditions. If you would like to receive a paper copy, please contact NEW Customer Service (NEW) at (800) 861-9387.AUTOMATIC REPLACEMENT SHOULD A FAILURE OCCUR! - Thats Right! If a failure occurs, we simply replace your productthere are NO SERVICE CALLS!NEW Replacement Plans are available for all electrical or mechanical products retailing under $200. It begins once the manufacturers labor warranty expires and continues for 1-year. If a failure occurs, simply contact NEW and the product will either be replaced or you will be reimbursed for the entire purchase price of the product!NEW Replacement Plans cover:Mechanical and Electrical Failures Damage from Power Surges Normal Wear & Tear FailuresDamage Caused by Environmental Factors. Additional benefits include:Free Plan Transferability for easy Gift Giving. Simply call NEW after the product has been delivered and we will gladly add the new owners name to our records!Feel free to review the official NEW Replacement Plan Terms and Conditions, which will be emailed to you within 24-hours after your purchase has been made, for full details of what is and is not covered under the NEW Replacement Plan. Obtaining Replacement Is Easy!Simply dial (800) 861-9387, 24 hours a day, 365 days a year to receive instruction on how to replace your product.
Customer Reviews
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Most Helpful Customer Reviews
46 of 50 people found the following review helpful:
5.0 out of 5 stars
Easy and excellent,
By
Amazon Verified Purchase(What's this?)
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
I had a NEW warranty for an APEX 3-disc changer. It failed and was no longer available, so they simply refunded my purchase price. There was no hassle and the technicians are polite. Whenever possible, I try to get a National Equipment Warranty. Often, I will specifically pick a store to buy from based on whether they have extended warranties. NEW seems to be everywhere and reliable. I highly recommend this, or one of the other NEW policies (depending on price and type of unit purchased).
10 of 12 people found the following review helpful:
5.0 out of 5 stars
Excellent job at fixing a problem.,
By Princess Leah "Leah" (Springfield, MA United States) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
Originally, I wrote that I did not receive anything so I considered this a waste of money. Well, lo and behold, in response to that review, they called me, quickly and politely fixed the problem, and I learned the error MAY have been mine to begin with!! They were sincere and helpful. I would give them a second chance!
4.0 out of 5 stars
They did what they promised,
By Mr Merc (NYC USA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
My MP3 failed after my product's warranty expired. Since the item was no longer available I did received a refund (Minus shipping) NOTE: Keep all paperwork from the original purchase.
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