- One or two years of replacement protection beginning when the manufacturer's labor warranty expires.
- When you get your replacement check, simply return to Amazon.com and order a replacement.
- Not available in Maine, Guam, or the U.S. Virgin Islands.
- If it breaks, we replace it by sending you a check for the amount you paid, including tax.
- 24-hour, toll-free customer assistance at (800) 861-9387.
Technical Details
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Product Description
Amazon.com Product Review
24-hour, toll-free customer assistance
(800) 861-9387
If your product breaks, we replace it.
If your product breaks, you can return it to us for replacement. After we receive the broken product, we'll send you a check for the amount you paid, including tax. Then you can order a replacement from Amazon.com. You get one or two years of service protection that begins when the manufacturer’s labor warranty expires:
Support is always available with 24-hour, toll-free customer assistance at (800) 861-9387.
| Get Your Replacement in Just 3 Steps | |
|---|---|
| Step 1 | Call customer assistance at (800) 861-9387. |
| Step 2 | Return the defective product to us, and we'll send you a check for the replacement value. |
| Step 3 | You go back to Amazon.com and order a replacement. |
This plan is not available in Maine, Guam, or the U.S. Virgin Islands.
| Coverage Comparison | |||
|---|---|---|---|
| Type of coverage | Replacement Plan | Manufacturer's Warranty | |
| All products | Mechanical and electrical failures |  | |
| Failures caused by normal wear and tear | | ||
| Defects in workmanship and material | | | |
| Damage from power surges | | ||
| Failures caused by environmental factors, such as heat, dust, and humidity | | ||
| Select products | Remote control coverage for any electronic device that comes with a remote control | | |
| Annual head cleanings for tape-driven and laser-driven products | | ||
| Food-loss protection for refrigerators and freezers | | ||
Customer Reviews
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Most Helpful Customer Reviews
37 of 43 people found the following review helpful:
1.0 out of 5 stars
No hard copy,
By
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
I ordered a hard copy of the warrenty on 3 August 2005 and was promised by Lee at 9:50 am PDT that day that one would be in the mail 'very soon'. Today is the 2nd of September and I have yet to see it. I don't know how the other 82% made out but I think there is a weak link here.
Also I think that some of your contractors that sell used copies or out of print copies are a little slow as well. Three weeks for a book also seems a little slow. The answer, of course, is to deal only with and directly with Amazon dot com
34 of 42 people found the following review helpful:
1.0 out of 5 stars
poor coverage,
By
Amazon Verified Purchase(What's this?)
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
After reading the terms, it was obvious the value of this "replacement" plan was almost zero. Therefore, I cancelled.
5 of 5 people found the following review helpful:
1.0 out of 5 stars
Don't Buy,
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
They say "If it breaks, we replace it by sending you a check for the amount you paid, including tax." but that excludes:
-accidents due to accident misuse abuse -collision vandalism theft -the elements or acts of god -defects due to the millenium bug or the year 2000 problem -invasion, war, act of foreign enemy, rebellion, riot -non functional aesthetic parts -damge rusting or warping to the caseing -damage caused by a computer virus -damage happening to the item before the issue date of the policy -damage occuring while being repaired at the repair center it does cover -deffects in the workmanship and/or materials. read the terms and conditions, dont waste your money
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