- One or two years of replacement protection beginning when the manufacturer's labor warranty expires.
- When you get your replacement check, simply return to Amazon.com and order a replacement.
- Not available in Maine, Guam, or the U.S. Virgin Islands.
- If it breaks, we replace it by sending you a check for the amount you paid, including tax.
- 24-hour, toll-free customer assistance at (800) 861-9387.
Technical Details
Product Details
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Product Description
Amazon.com Product Review
24-hour, toll-free customer assistance
(800) 861-9387
If your product breaks, we replace it.
If your product breaks, you can return it to us for replacement. After we receive the broken product, we'll send you a check for the amount you paid, including tax. Then you can order a replacement from Amazon.com. You get one or two years of service protection that begins when the manufacturer’s labor warranty expires:
Support is always available with 24-hour, toll-free customer assistance at (800) 861-9387.
| Get Your Replacement in Just 3 Steps | |
|---|---|
| Step 1 | Call customer assistance at (800) 861-9387. |
| Step 2 | Return the defective product to us, and we'll send you a check for the replacement value. |
| Step 3 | You go back to Amazon.com and order a replacement. |
This plan is not available in Maine, Guam, or the U.S. Virgin Islands.
| Coverage Comparison | |||
|---|---|---|---|
| Type of coverage | Replacement Plan | Manufacturer's Warranty | |
| All products | Mechanical and electrical failures |  | |
| Failures caused by normal wear and tear | | ||
| Defects in workmanship and material | | | |
| Damage from power surges | | ||
| Failures caused by environmental factors, such as heat, dust, and humidity | | ||
| Select products | Remote control coverage for any electronic device that comes with a remote control | | |
| Annual head cleanings for tape-driven and laser-driven products | | ||
| Food-loss protection for refrigerators and freezers | | ||
Customer Reviews
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Most Helpful Customer Reviews
88 of 93 people found the following review helpful:
3.0 out of 5 stars
Important things you should consider first,
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
Service plans are usually an impulse buy with high profit margins due to the very few claims they get. For most people, these plans are an often unnecessary expenditure.
First off, before you buy a service plan, make sure you look at the terms of your credit card. Many cards offer 1 or more years of additional warranty coverage just for using their card. Often, these go into affect after the manufacturer's warranty ends. Taking a product with a standard 1 year warranty, you would have 2 years of total coverage if you purchased it using a credit card giving you an additional 1 year warranty, making a 2 year service plan completely unnecessary. Even without cc coverage, be sure to read the terms of this service plan first and decide if you'd ever use it. Note that the service plan starts at the date of purchase, so it will overlap your manufacturer's warranty. Unless the manufacturer is shady or might go under soon, you don't need additional coverage during that time. One other thing you should think about is that if you return this item, it will be very difficult if not impossible to get a refund on the service plan. You do have 30 days to purchase the service plan, so consider waiting until you're sure you want to keep the product before buying the plan. If you do purchase this plan, make sure you store the information somewhere safe so that if you ever do have a problem, you will be able to find what you need to get it taken care of.
23 of 23 people found the following review helpful:
3.0 out of 5 stars
Just a correction,...,
By
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
Just a correction to a review prior to mine. It stated:
"You do have 30 days to purchase the service plan, so consider waiting until you're sure you want to keep the product before buying the plan. " Based on a phone call to their 1-800 number they will not honor the plan if you buy the service plan after you purchase the item. In other words, you must purchase the item and the service plan at the same time.
25 of 26 people found the following review helpful:
3.0 out of 5 stars
Other reviewers need to read more closely,
By
This review is from: 1-Year Replacement Plan for Electronics Products (Electronics)
I haven't yet purchased this, but the other reviewers' comments are deceiving. Yes, they are correct that if you purchase a service plan it begins at the time of purchase of the item. However, what you are purchasing is a REPLACEMENT PLAN, and it clearly states that "If You Purchased A Replacement Plan: Coverage commences upon the expiration of manufacturer's labor warranty and extends for the period indicated on your sales receipt." Whether something like this is valuable to you or not I can't say, but the general description is not trying to mislead you as others would have you believe.
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