Customer Reviews

1-Year Replacement Plan for Electronics Products

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(7)

 

 

I ordered a hard copy of the warrenty on 3 August 2005 and was promised by Lee at 9:50 am PDT that day that one would be in the mail 'very soon'. Today is the 2nd of September and I have yet to see it. I don't know how the other 82% made out but I think there is a weak link here.
Also I think that some of your contractors that sell used copies or out of print copies are a little slow as well. Three weeks for a book also seems a little slow. The answer, of course, is to deal only with and directly with Amazon dot com

After reading the terms, it was obvious the value of this "replacement" plan was almost zero. Therefore, I cancelled.

They say "If it breaks, we replace it by sending you a check for the amount you paid, including tax." but that excludes:

-accidents due to accident misuse abuse
-collision vandalism theft
-the elements or acts of god
-defects due to the millenium bug or the year 2000 problem
-invasion, war, act of foreign enemy, rebellion, riot
-non functional aesthetic parts
-damge rusting or warping to the caseing
-damage caused by a computer virus
-damage happening to the item before the issue date of the policy
-damage occuring while being repaired at the repair center

it does cover
-deffects in the workmanship and/or materials.

read the terms and conditions, dont waste your money

I bought a this replacement plan with a item I planed to get. ( a mpeg3 player) But before the item had been shipped , I changed my order to another player. But then I was still charged for the replacement plan on a item that I did not buy. I called the company and they refused to take care of it for me, they told me it was amazon's fault. I emailed amazon and I still have been billed for it. I have done bussiness with amazon but after this experience I may never buy a product from amazon again. They do not have a phone number. I will protest the payment on my credit card

Tried to envoke this when daughter's mp3 player quit and it was so complicated and there were so many loopholes. They wanted money to look at it even though the replacement plan was purchased. Trying to reach a person to talk to was impossible. Finally took it to Best Buy who even though we did not purchase it there, bent over backwards to help us!

I never needed it, but it was nice to know it was there, just in case.

This is A RIP off, I cannot believe that Amazon allows these criminals to offer this product on their website. THEY DO NOT ALLOW anything to be covered and basically if you read the terms and conditions, they charge you $x and then use that money to hire people to find ways to get out of paying you any portion of a warranty. DO NOT BUY THIS PRODUCT. THEY ARE A SCAM. I have reported them to the consumer report bureau as they are cheaters and crooks.

I purchased this plan for a small applience I bought through Amazon. When the applience failed, I called them and they refused to do anything because the manufactuer's warrenty had not expired. They also told me that even if I waited until the manufactuer's warrenty expired, they would still not honor my claim because it was then a "pre-existing" problem. This is a total rip-off, don't buy it.

I think this product is a necessary adjunct when you buy a portable MP-3 player in today's marketplace. A lot of reviews on these products show that they may fail to work after only a few weeks. I think the product that I bought has already been well worth the $100 I paid for it, but I needed the replacement cost insurance to make sure of that.