Customer Reviews

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges

5 star:		(15)
4 star:		(5)
3 star:		(1)
2 star:		(0)
1 star:		(2)

 

 

This is a must have book for any beginner or seasoned manager, director, executive. Sometimes you do not always know how to put the right words together that are legally sound and that deliver the appropriate message without making your employee feel uncomfortable. This book has TONS of examples to get you through even the most awkward of situations. GREAT RESOURCE!!!

After years of being very content to be "behind the scenes", I was promoted to the Director of a division. I now have more than 30 people that I manage. Getting 30 people to produce great work product is hard enough, but "life" always sneaks in and can bring everything to a grinding halt. This book has been very helpful in showing me how to approach subjects that I really don't want to approach with people. Despite explaining what "casual dress" means dozens of times over the last few years, when I said everyone could have "casual dress" for the summer, someone suddenly thought that meant threadbare t-shirts and flip-flops. And that may be totally acceptable in some areas, but we're in an office building where security would definitely look at you twice if you were wearing something like that! We have office romances that have developed. We have people who used to be really great at their job and now are slipping. And on top of all of that, I still have 80 hours of work to do each week that doesn't include dealing with dress, sex, and slacking. While some may read this book and think "well, it's pretty much common sense, telling you to not put people on the defensive, phrase your words properly, etc.", it's great that I don't have to sit and think about it. I can find a similar issue in the book, rearrange it a bit to fit my situation, have my discussion, and then get back to work. I am very glad I have this book!

101 Tough Conversations to Have with Employees is an exceptionally intuitive book - It's as if the author were in the room at the time of the meeting! Falcone has an uncanny sense of knowing just how people will respond, and although he states in the introduction that "It's not just what you say but how you say it," the truth is that the "what" of his message is extremely important. He shows how to maintain an employee's dignity and respect while protecting your company legally, so you really can't ask for more. An exceptionally impressive work.

This book contains so much little stuff that it is too much to really read all the way through and gain anything in my opinion. So, I keep it in my desk at the office and use it as needed...it does have some great information and advice for sticky situations.

Empowering philosophy and real dialogue you can adapt to your particular situation. The way he puts things will make you laugh out loud when you read it, but it's exactly the right thing to say. This book really helps take the pressure off the messenger (the boss) and put the responsibility back on the person who needs to change. I wish I'd had this book years ago.

I am an HR professional and own other books by Falcone. I bought this one to see what Falocone had to offer on this topic. I am now recommending it to the managers I support - both the news ones and the seasoned ones. It covers common scenarios faced by management on a daily basis and provides very realistic conversations that can be immediately emulated on the job. It was SO worth the very reasonable price paid!

This is the perfect tool for any first time manager. It lays out the new set of rules that you will be using on a daily basis.

This book is spot on! It covers everything you need to know as a manager and incorporates scenarios for each topic providing excellent suggestions for handling difficult situations with employees. What i like most about this book is the way it is written. The scenarios are very well scripted and are typical of how an office of any size operates. You will find yourself enveloped and observing like a "fly on a wall" awaiting each outcome. This book is a keeper and should be read by anyone who manages people in any industry. A great reference tool and I'm keeping this one close to me. Well done!!

Very engaging. I didn't want to put down the book after I started reading it. The information is very practical yet very workable. I wish all books on Management were this simple to follow.

This book was recommended to me by a colleague. It is well written and has been very useful to me.