2-Year Extended Warranty for Kindle Keyboard 3G, U.S. customers only

by Service Net

Product Details

Terms and Conditions for 2-Year Extended Warranty for Kindle Keyboard 3G, U.S. customers only

Product Details

• Shipping Weight: 1 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B003E47YFI
• Average Customer Review: 4.0 out of 5 stars  See all reviews (268 customer reviews)
• Date first available at Amazon.com: July 28, 2010

Product Description

From the Manufacturer

With a 2 Year Protection Plan for Kindle Keyboard 3G (3G + Wi-Fi, 6" E Ink Display), you will receive protection against accidental damage such as drops or spills for up to two years. In the 2nd year, your coverage extends to protect against failures that occur during normal operation. This helps avoid the inconvenience and costs associated with a broken device. The plan stays with the device even if it is gifted or sold to another party.

Plan Features

• Coverage Against Accidents
  Accidental Damage covers any accident which happens during normal use of the product. While most service plans cover basic mechanical malfunction only, this plan covers your Kindle for accidental mishaps such as drops, liquid spills, cracked screens and other human errors for up to 2 years, limited to one claim.
• Express Replacement
  Should your Kindle Keyboard 3G need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.
• Battery Replacement
  One time claim for battery malfunction in the second year of coverage.
• Customer Support
  Customer service and claim support available 6 am to 10 pm PT, 365 days a year -- call [phone] for warranty claims.
• No Deductibles or Shipping Fees
  No hidden fees, you will not be required to pay a deductible or shipping fees for claims or replacements.
• Your Contract will be Emailed to You
  After purchasing a plan you will receive your contract via email within 24 business hours and a paper copy via US mail within 7 business days.
• Fully Transferable
  Your coverage is fully transferable at no cost. Simply call [phone] and an agent will walk you through the process.
• What's Covered
  From day one, you will have protection for accidental damage such as drops, spills or cracked screens. In the first year, the manufacturer warranty covers electrical and mechanical failures. In the second year of the Protection Plan coverage extends to cover electrical and mechanical failures, as well as a one time claim for battery malfunction. Limitations and exclusions apply. Subject to detailed terms and conditions.

How it works

A Protection Plan makes it easy for you to get help when you need it. Conveniently receive a replacement unit with no hassles, no deductibles and no shipping fees.

1. Purchase a Protection Plan
Relax and enjoy two worry-free years of Kindle Keyboard 3G protection. After purchasing the plan, we will email your contract to you.

2. To File a Claim
Simply call [phone] and speak to a customer service representative.

3. Express Replacement
Should your Kindle Keyboard 3G need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.

Administrator

Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

What Amazon customers are saying about Service Net

Great Service
I rarely buy extended warranties, but I did buy this one. I am glad I did. After nearly a year of use, I sat on my Kindle and broke it. When I called to use the warranty, it took less than 10 minutes on the phone. I had my new kindle on THE NEXT DAY! The service rep was polite and professional. Absolutely no hassles!

- R. Edwards

A Lifesaver
Everyone was nice and the exchange worked well. I didn't want to return my Kindle because (after two weeks only), I was afraid I'd be Kindle-less, but I got the new one on time and returning the defective one was wonderfully easy. I'm impressed.

- M. Greer

Glad we purchased
Bought my wife a Kindle for Christmas. She wanted the warranty "just in case." We are on vacation and she just dropped hers on the tile floor. Broken screen. The replacement will be home before we are. Glad she bought it. Just purchased one for my kindle (I was skeptical until about 20 minutes ago).

- D. Rohacek

Most Helpful Customer Reviews

1,565 of 1,590 people found the following review helpful

1.0 out of 5 stars plz read the fine print September 23, 2010

By three cats

amazon's service net EW policy DOES NOT necessarily mail someone a new kindle before asking for the damaged one back. everyone really does need to read all that fine print on these contracts. for example: service net specifically says, 'We will replace the original purchased Product specified on your Amazon.com order with a new or REFURBISHED [my emphasis] unit, provided such replacement is authorized and necessitated by Product operational or mecanical failure during normal usage...You must obtain authorization prior to the receipt of a replacement Product by calling 1-877-441-3836...You will be REQUIRED to provide a credit card to secure the return of Your failed Product. If you do not return the failed Product within a reasonable time period (which will be communicated to you at the time of your claim, your credit card will be charged for the replacement unit. Once authorization is obtained, YOU WILL BE REQUIRED TO RETURN THE PRODUCT USING A PREPAID SHIPPING LABEL PROVIDED BY US. At Our determination, You will receive a replacement Product of like grade and quality...We reserve the right to replace the Product with a remanufactured or refurbished Product.'

for ADH (accidental damage from handling) issues: service net says, 'ADH only covers operational or mechanical failure caused by an accident from handling and does not include protection against theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct..., cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and ANY OTHER LIMITATIONS LISTED IN THE LIMITATIONS OF COVERAGE SECTION. (there's lot of goodies there, so plz read that section)...

plz note that if you purchase the square trade EW (extended warranty, pronounced EWWWW) for your kindle (which is actually $39.99, only $10 cheaper than the service net policy), and you submit a claim for accidental damage (the operative word here after all is 'accidental' since both policies have disclaimers regarding 'reckless, abusive, willful or intentional conduct...cosmetic damage, etc.'), YOU WILL BE REQUIRED TO PAY A $50 DEDUCTABLE. add that on to the $40 bucks you parted with for the EW and you have half the price of the kindle 3. also, square trade says, 'If protective items such as covers, carrying cases or pouches, etc., were provided OR MADE AVAILABLE FOR USE WITH PRODUCT, it is expected that You will continually use these product accessories for protection against damage to the product. Abuse is defined as Your intentional non-utilization of protective items during product use...Any resultant damage from this type of treatment in NOT covered by the ADH progam.'

so, gentle readers, it all comes down to that customer service rep that takes your call or handles your claim online.

you can expect your claim to service net to result in this: 'The use of this coverage (ADH) REQUIRES AN EXPLANATION OF WHERE AND WHEN THE ACCIDENT OCCURRED AS WELL AS A DETAILED DESCRIPTION OF THE ACTUAL EVENT. FALIURE TO PROVIDE THIS INFORMATION WILL RESULT IN CLAIM DENIAL.' period, case closed.

be careful with your kindle, use a case or protective pouch, and keep your $40 or $50 bucks to buy new reading material or save up for the next generation. dealing with these EW claims will be frustrating at the very least. kudoos to those above who escaped the pain.

546 of 558 people found the following review helpful

1.0 out of 5 stars Just say NO! October 6, 2010

By BeSmart

In this writers humble opinion, and that of nationally recognized and syndicated consumer advocate Clarke Howard-- as well as Consumers Report-- this is a bad deal for you and totally unnecessary. First of all, IT IS NOT a complete 2 year extended warranty. Read the text carefully. They clearly say in print that it is only in effect AFTER your normal 1 year warranty that comes with the product. So, it is actually only a 1 year extended warranty for a mfg. defective product for $49 dollars. NOT a good deal on a quality product.
Now, with that said, if you are a person who breaks everything you lay your hands on and are prone to dropping things out of your hands ( you admit you are a clumsy person!) then this might be a good thing for you. For most of us however, this is too expensive to make it a good deal. If they offered it at $19.95, it might be something to consider. Maybe.
Consumer advocates say to carefully limit your extended warranty purchases to big-ticket items.
When one buys a quality product (like my Kindle--love it!)you will rarely need to even glance at these profit-making offers. Spend your money elsewhere.

1,125 of 1,173 people found the following review helpful

4.0 out of 5 stars To buy or not to buy (an extended warranty), that is the question! August 23, 2010

By MikeCG

Bought a Gen2 Kindle for my wife (she loves it) WITH an extended warranty ("EW"), on which I based my rating, but to be completely accurate, its true rating won't be known unless and until I ever have to make a claim. I have on order a Gen3 for my daughter and am debating (with myself) whether to order an EW for her Kindle. My general feeling about insurance (I know, I know, an EW isn't insurance, but I think the decision making factors are the same for both) is that one ought to insure only those risks one can't afford to assume. In other words, if you happen to be Bill Gates you don't have to insure your $20+ million house because if it burns down you can afford to replace it. Insurance is always a bad deal because (1) the premium is based on risk of loss, which the insurance company knows very precisely; (2) the premium includes its cost of doing business; and (3) the premium includes its profit. Therefore, the premium cost is greater than the risk of loss and you should not buy insurance if you can afford to shell out the cost of buying a new Gen3 should it break or be damaged.

So, for $50 you/I get "protection" (I'll use that word to avoid the "not insurance" argument) only for the second year, since the first year is covered by the warranty, plus Accidental Damage for two years. And keep in mind that the EW doesn't seem to include loss or theft, and only includes one battery replacement. For that you/I would be paying MORE THAN 25% OF THE COST OF THE GEN3 KINDLE!!!! Are one out of every 3 or 4 Gen3 Kindles going to break in the second year or be damaged in the first two years? That seems extremely unlikely to me and, since I can afford another $180 if I lose my "bet," I have made up my mind, as I write this, not to buy the EW and I will insure it myself. (I can call it insurance if I want to because I am the one insuring it. I can call it anything I want to, including "covering my own bet."

I have had the EW item in and out of my cart for a while due to my indecision, but I am now going to remove it permanently. Even if I have to buy a new one within the next two years, I think I will have won the "probability game," and I would not be surprised if a Gen4, at a lower price, will be available by the latter part of the two year period if I do have to buy a new one.

Thanks for helping me make up my mind.

BTW, in case you're wondering why I don't have an eReader, it's because I listen to audiobooks when I commute. I found it difficult to read and drive at the same time.