I am glad some people were satisfied. I cannot say the same. Actually, I never had occasion to use the coverage. I received my HDX as a gift. Within 2 weeks of receiving it, I bought the insurance. However, when the documents arrived my coverage period was ONE DAY, not 2 years. Called and was informed that the dates on the paper were wrong (no kidding) and that I was actually ineligible for the coverage because I applied outside the one month limit. Turns out that the purchaser bought the unit ahead of the date they gifted it to me, and the total time exceeded the one month limit for the insurance. But rather than just canceling and not taking my money, Canopy took the money and gave me one day's worth of insurance. I cannot understand this one month limit from purchase date. If you are given the unit as a gift, you are punished. Besides, Amazon warrants the unit for the first year, so Canopy is not out anything if they accept the purchase any time during the Amazon warranty period. This tells me that the company (which seems to go under 2 or 3 names) is questionable at best. Arbitrary rule lost them a sale. And for those who read this review, I can only hope they lose the sale to you as well.