$109.00
Ships from and sold by Service Net Warranty
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You qualify if:

A Amazon Kindle DX has been shipped to you in the last 30 days, or a Kindle DX is in your cart.

The Extended Warranty is only available to U.S.-based customers.
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2-Year Protection Plan for Kindle DX, U.S. customers only

by Service Net
3.7 out of 5 stars  See all reviews (46 customer reviews)

Price: $109.00
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In Stock.
Ships from and sold by Service Net Warranty.
Extend your Kindle DX Protection
This warranty gives you two years of accidental damage protection, an additional year of coverage under the manufacturer's warranty, and replacement service for your Kindle DX.

Looking for the Extended Warranty for another device?
arrowKindle (6" Display, Free 3G + Wi-Fi, Latest Generation) 2-Year Extended Warranty
arrowKindle (6" Display, Wi-Fi, Latest Generation) 2-Year Extended Warranty
arrowKindle (6" Display, Free 3G, 2nd Generation) 2-Year Extended Warranty
arrow Kindle DX (9.7" Display, Free 3G, 2nd Generation) 2-Year Extended Warranty

Product Details

Terms and Conditions for 2-Year Protection Plan for Kindle DX, U.S. customers only

Frequently Bought Together

2-Year Protection Plan for Kindle DX, U.S. customers only + Kindle DX Leather Cover, Black (Fits 9.7" Display, Latest and 2nd Generation Kindle DXs)
Price for both: $118.99

These items are shipped from and sold by different sellers.

Buy the selected items together


Technical Details

  • Coverage against accidental damage under ordinary consumer use for two years from the date of original retail purchase.
  • Includes an additional year of coverage beyond the manufacturer's warranty for electrical and mechanical failures.
  • Free shipping both ways, for your damaged and replacement Kindle (shipping within the U.S. only).
  • Customer service support is available from 6 am to 10 pm (PST) - call (877) 441-3836.
  • Available for any Kindle DX, shipped within the past 30 days. Only available to U.S. customers.

Product Details


Product Description

From the Manufacturer

With a 2 Year Protection Plan for Kindle DX, you will receive protection against accidental damage such as drops or spills for up to two years. In the 2nd year, your coverage extends to protect against failures that occur during normal operation. This helps avoid the inconvenience and costs associated with a broken device. The plan stays with the device even if it is gifted or sold to another party.

Plan Features

  • Coverage Against Accidents
    Accidental Damage covers any accident which happens during normal use of the product. While most service plans cover basic mechanical malfunction only, this plan covers your Kindle for accidental mishaps such as drops, liquid spills, cracked screens and other human errors for up to 2 years, limited to one claim.
  • Express Replacement
    Should your Kindle DX need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.
  • Battery Replacement
    One time claim for battery malfunction in the second year of coverage.
  • Customer Service Support
    Customer service support is available from 6 am to 10 pm (PST) - call (877) 441-3836.
  • No Deductibles or Shipping Fees
    No hidden fees, you will not be required to pay a deductible or shipping fees for claims or replacements.
  • Your Contract will be Emailed to You
    After purchasing a plan you will receive your contract via email within 24 business hours and a paper copy via US mail within 7 business days.
  • Fully Transferable
    Your coverage is fully transferable at no cost. Simply call (877) 441-3836 and an agent will walk you through the process.
  • What's Covered
    From day one, you will have protection for accidental damage such as drops, spills or cracked screens. In the first year, the manufacturer warranty covers electrical and mechanical failures. In the second year of the Protection Plan coverage extends to cover electrical and mechanical failures, as well as a one time claim for battery malfunction. Limitations and exclusions apply. Subject to detailed terms and conditions.
Service Net Protection Plan

How it works

A Protection Plan makes it easy for you to get help when you need it. Conveniently receive a replacement unit with no hassles, no deductibles and no shipping fees.

How It Works
How It Works
How It Works
1. Purchase a Protection Plan
Relax and enjoy two worry-free years of Kindle DX protection. After purchasing the plan, we will email your contract to you.
2. To File a Claim
Simply call (877) 441-3836 and speak to a customer service representative.
3. Express Replacement
Should your Kindle DX need to be replaced, we will ship a replacement unit to you along with a prepaid shipping label for you to send the defective unit back to us. No shipping fees apply.

Administrator

Service Net is an industry-leading service management company focused on delivering a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

What Amazon customers are saying about Service Net

Great Service
I rarely buy extended warranties, but I did buy this one. I am glad I did. After nearly a year of use, I sat on my Kindle and broke it. When I called to use the warranty, it took less than 10 minutes on the phone. I had my new kindle on THE NEXT DAY! The service rep was polite and professional. Absolutely no hassles!

- R. Edwards

A Lifesaver
Everyone was nice and the exchange worked well. I didn't want to return my Kindle because (after two weeks only), I was afraid I'd be Kindle-less, but I got the new one on time and returning the defective one was wonderfully easy. I'm impressed.

- M. Greer

Glad we purchased
Bought my wife a Kindle for Christmas. She wanted the warranty "just in case." We are on vacation and she just dropped hers on the tile floor. Broken screen. The replacement will be home before we are. Glad she bought it. Just purchased one for my kindle (I was skeptical until about 20 minutes ago).

- D. Rohacek


Service Net


Customer Questions & Answers

Customer Reviews

Most Helpful Customer Reviews
164 of 165 people found the following review helpful
1.0 out of 5 stars Cost is too high March 5, 2010
The cost for this warranty is way too high. It only covers an additional year after the manufacture warranty. I was able to get a 3 year warranty with accidental damage for 99.00 from Square Trade. I understand that Amazon wants to provide their customers with protection but they should think about partnering with another company. The Kindle is a great product and should have equal coverage.
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72 of 76 people found the following review helpful
1.0 out of 5 stars Get a extra year's warrantee for free. July 16, 2010
How? Buy your Kindle with your credit card (and keep the paperwork). Most credit cards offer to double the manufacturer's warrantee up to an extra year (Most Debit cards don't offer this). It's probably already included with your card. You get the same warrantee coverage as Amazon is offering, and it's free.

Check the fine print in the literature your credit card company sends you to be sure.
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40 of 41 people found the following review helpful
5.0 out of 5 stars Warranty great idea but search elsewhere July 22, 2010
By kam13
Got my 3 yr extended coverage warranty against drops and spills from square trade for $85. Buys me peace of mind and a lower price, for longer coverage. Reviews online indicate that the company is easy to use and prompt in service, so hopefully i'll never need it but if I do, I have a warranty
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32 of 34 people found the following review helpful
2.0 out of 5 stars Sorrry, Cost too high July 30, 2010
By drderek
1) of course the warranty is only an additional one year beyond the 12 months warranty that comes with the Kindle purchase; 2)SquareTrade will provide a 3-year warranty for less than $40.00. Since, I purchased a Kindle for both my wife and myself, why would I pay an additional $218 when I can get 3-year coverage for less than $80.00? Ya know??
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29 of 32 people found the following review helpful
1.0 out of 5 stars 2 yr extended warranty July 22, 2010
By Jim
I read the warranty review and didn't believe the review. I called Kindle and asked about the 2 yr extended warranty. They said it extended the one year warranty to two years from date of purchase. I believe this to be misleading adverstiment. Knowing what I know now I would not have purchased the 2 kindle dx but would have purchased 2 Soney's. Their extended warranty should read 1 year extended warranty.

Jim
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13 of 13 people found the following review helpful
2.0 out of 5 stars Necessary Must Buy Evil June 30, 2010
Verified Purchase
This item should be part of the warranty considering the price of the Kindle whose lesser warranty is extended by this purchase. While you can search for a similar item elsewhere on the Internet, there is the good feeling that you are dealing with Amazon.com directly with this purchase. If anything should go wrong, the item will be repaired and/or replaced - it's as simple as that (note: it probably does not cover acts of war and other more extreme events). Is Amazon.com making a bunch of money on it? You can bet on that - this kind of warranty is not sold unless there is money to be made. Is it worth it to have peace of mind especially after researching the types of things that can happen? In my case yes - it makes a good purchase.
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26 of 30 people found the following review helpful
5.0 out of 5 stars Glad we purchased February 10, 2010
Verified Purchase
Bought my wife a Kindle for Christmas. She wanted the warranty "just in case." We are on vacation in Mexico and she just dropped hers on the tile floor. Broken screen. The replacement will be home before we are. Glad she bought it. Just purchased one for my DX (I was skeptical until about 20 minutes ago).
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22 of 25 people found the following review helpful
1.0 out of 5 stars You can do MUCH better for less December 1, 2010
I got my THREE year warranty, with ACCIDENTAL DAMAGE from SquareTrade. I put the warranty to the test on the day my coverage started (I stepped on my brand new Kindle DX) and SquareTrade reimbursed me for a New Kindle DX. The coverage cost $89.

In short - you can do MUCH better for less.
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Most Recent Customer Reviews
2.0 out of 5 stars Kindle theft
I didn't realize that I needed a police report to collect on the theft of my kindle at the time of purchase. Read more
Published 28 days ago by Amazon Customer
5.0 out of 5 stars Five Stars
Good to have
Published 1 month ago by Avonlady
1.0 out of 5 stars One Star
This may look like Square Trade, maybe even act like it. But its not,,,,,,
Published 2 months ago by sgtrvn1
5.0 out of 5 stars 2 year protection plan
The 2 year protection for my Kindle DX is too my liking. I would suggest it to anyone who purchases Kindle DX.
Published 6 months ago by Barbara
1.0 out of 5 stars Dishonest practices
I actually had the two year protection plan for Kindle Keyboard 3G, which they stopped making. My Kindle Keyboard 3G cost $130 when I bought it. Read more
Published 7 months ago by Austen Lover
5.0 out of 5 stars necessary
this protection plan is a must for any one who has purchased the the kindle DX , i need it to replace the power plug in that has not worked well since i received my new kindle.
Published 8 months ago by gloria weese
5.0 out of 5 stars Extra Protection
You've invested your money in a Kindle DX and now you are not going to extend the insurance on it? Unless you are planning to use it for only a (relatively) short time, insurance... Read more
Published 8 months ago by Nancy Jean Rose
4.0 out of 5 stars Protection Plan Review
Have had no appreciable issue requiring product rating to date. All things considered, an excellent preventative for the Kindle Fire HDX.
Published 8 months ago by Papa
5.0 out of 5 stars Great Coverage
I received the Kindle DX as my high school graduation present when it was the best of the Kindle lineup. I couldn't have picked a better gift myself. Read more
Published 9 months ago by Cern
5.0 out of 5 stars Excellent Service
My twins dropped my kindle, and they replaced it no questions asked. It was definitely worth it for me to get this.
Published 12 months ago by Adam James
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