2-Year Replacement Plan for Electronics Products $25 to $49.99

by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [192kb PDF]

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B000COCQYC
• Average Customer Review: 3.1 out of 5 stars  See all reviews (18 customer reviews)
• Date first available at Amazon.com: November 29, 2005

Product Description

From the Manufacturer

From the Manufacturer Protect your Amazon purchase against the inconvenience and high cost of product repairs by adding an NEW service plan. If your product experiences a covered failure, NEW will simply reimburse you 100% of product's original purchase price, including any taxes you may have paid. Join the 150 million consumers worldwide who already enjoy peace of mind from NEW.

• Full Replacement Value
  100% reimbursement so you can simply replace the product, upgrade to a new product, or even purchase something completely different.
• Comprehensive Coverage
  Protection against mechanical and electrical breakdowns, power surges, and even failure due to normal wear and tear.
• Ultimate Convenience
  No hassles, deductibles, or waiting for repairs.
• Fully Transferable
  Transfer your plan free of charge for easy gift-giving or to increase resale value.

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How It Works

The four simple steps in the Replacement Plan program:

	1. Purchase plan and receive package. You'll receive a confirmation email, and an information package will be mailed to you.
	2. Contact NEW if your product fails. All it takes is a quick toll-free phone call, and NEW takes care of the rest.
	3. Receive a check for full purchase price. NEW will send you a check for the full purchase price plus any taxes you might have paid.
	4. Replace, upgrade, or buy something else. The replacement check gives you the option to buy the same product again, upgrade, or buy something different.

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Who Is NEW?

Industry Leader   NEW is one of North America's largest consumer product service contract companies. NEW provides product protection to more than 150 million consumers worldwide.

National Service Network   NEW operates 10 call centers across the United States and Canada, and the company has an extensive network of 25,000 depot-based and mobile service technicians.

Buy With Confidence   NEW has more than 25 years of experience helping consumers with their damaged and broken products. You can buy with confidence, knowing that if you need help, NEW will be there.

Customer Reviews

Most Helpful Customer Reviews

40 of 41 people found the following review helpful:

1.0 out of 5 stars READ THE FINE PRINT!!!, August 14, 2007

By 

Christy D "Christy" (Ohio) - See all my reviews

This review is from: 2-Year Replacement Plan for Electronics Products $25 to $49.99 (Electronics)

VERY UPSET!!!!!!! We purchased a sandisk mp3 player and purchased a replacement plan from this company. I have a cover for it, and the case itself is in excellent condition. One day I noticed that when I turned it on the internal screen is cracked. I contacted the replacement plan company and I was told that the internal screen is cracked from something as simple as carrying it around it your pocket (pressure damage), and it was not covered because it fell under the category of accident or abuse. I said carrying it around in your pocket should be labeled "normal wear and tear" but they wouldn't budge. So I would definitely NOT recommend using this company, or make sure you read the contract first and call to see what the deinition of normal wear and tear is.

17 of 18 people found the following review helpful:

4.0 out of 5 stars Really good thing to have!, October 11, 2007

By 

M. Badzinski (Sun Valley,NV USA) - See all my reviews
(VINE VOICE)    (REAL NAME)   

Amazon Verified Purchase

This review is from: 2-Year Replacement Plan for Electronics Products $25 to $49.99 (Electronics)

I read some of the reviews & they wern't that good. However, I ordered it anyway & i'm glad I did. My Sony headphones only lasted 6 months. I contacted New replacement plan & I followed their instructions & I got my check for the purchase price that I paid for my headphones. I had no problem with their customer service. I called them at 2am. The person I talked to was really nice & helpfull. ***I must add that this is my second replacement plan that I got with my new headphones. Please read other reviews for first replacement plan!!

Now the bad news!!
It did take them a long time to send the check. I sent my headphones to them in Aug & I just got my check on the 8th of Oct. I called them a few times & they did keep me updated. They said there was a problem with the checks. She told me I would have my check no later than the 8th of Oct & it was here on the 8th like she said. If you don't mind waiting for your money, go ahead & get this contract it is worth it. I was told that anything under $200.00 dollars they just send a ckeck. They don't repair the item. To sum up:
I give 3 stars for delivery of check.
I give 5 stars for customer service.

9 of 10 people found the following review helpful:

1.0 out of 5 stars 2 - Year Replacement Plan, December 21, 2007

By 

Michael E. May - See all my reviews
(REAL NAME)   

This review is from: 2-Year Replacement Plan for Electronics Products $25 to $49.99 (Electronics)

Thought this would be a good investment but had problems since ordering one (1) 2-Year Plan; was invoiced for two (2) Plans ~ then received seven (7) Plan numbers.
Have contacted the Plan provider and have not heard back on any progress and am now wishing I had not ordered a Plan.