Customer Reviews

2-Year Replacement Plan for Electronics Products $25 to $49.99

5 star:		(6)
4 star:		(3)
3 star:		(1)
2 star:		(2)
1 star:		(6)

 

 

VERY UPSET!!!!!!! We purchased a sandisk mp3 player and purchased a replacement plan from this company. I have a cover for it, and the case itself is in excellent condition. One day I noticed that when I turned it on the internal screen is cracked. I contacted the replacement plan company and I was told that the internal screen is cracked from something as simple as carrying it around it your pocket (pressure damage), and it was not covered because it fell under the category of accident or abuse. I said carrying it around in your pocket should be labeled "normal wear and tear" but they wouldn't budge. So I would definitely NOT recommend using this company, or make sure you read the contract first and call to see what the deinition of normal wear and tear is.

I read some of the reviews & they wern't that good. However, I ordered it anyway & i'm glad I did. My Sony headphones only lasted 6 months. I contacted New replacement plan & I followed their instructions & I got my check for the purchase price that I paid for my headphones. I had no problem with their customer service. I called them at 2am. The person I talked to was really nice & helpfull. ***I must add that this is my second replacement plan that I got with my new headphones. Please read other reviews for first replacement plan!!

Now the bad news!!
It did take them a long time to send the check. I sent my headphones to them in Aug & I just got my check on the 8th of Oct. I called them a few times & they did keep me updated. They said there was a problem with the checks. She told me I would have my check no later than the 8th of Oct & it was here on the 8th like she said. If you don't mind waiting for your money, go ahead & get this contract it is worth it. I was told that anything under $200.00 dollars they just send a ckeck. They don't repair the item. To sum up:
I give 3 stars for delivery of check.
I give 5 stars for customer service.

Thought this would be a good investment but had problems since ordering one (1) 2-Year Plan; was invoiced for two (2) Plans ~ then received seven (7) Plan numbers.
Have contacted the Plan provider and have not heard back on any progress and am now wishing I had not ordered a Plan.

I purchased the plan as most do, to protect my investment. When I received confirmation about the plan, it had no indication about what it was covering. No order number, product number, description of what was being protected, nothing. I only hope that it never comes down to me needing to use it. For all I know I bought a plan to protect my shoe laces.

I spent $20 to insure a $50 item (Magic Bullet), since I read a lot of people had trouble with the Bullet. Over a year later the Bullet did break. The replacement plan phone rep was very helpful. The problem was I had to pay for my own shipping to the company ($10), so when all was set and done, I had spent $30 to get $50 back. And that was only because the item actually broke. If it hadn't I would have been $20 regardless. I guess if you think there is a really good chance the item you buy may break (like i did) it may be worth. Other wise it is probably not worth it.

I had this on a GPS sent the thing in three times to get it fixed - never did get it fixed finially just gave the GPS away and bought a new one.

This is a complete rip-off. I bought this service for a new X-Box 360. As you may or may not know,
360s are notorious for the "blinking red lights." Anyone buying insurance is buying it for this reason.
When, I got the inevitable three lights of death, I called. First I was told that I could send it to Microsoft
as they were giving new xboxs for this reason. Then, when I got a second three blinking red lights.
I called and was told that they don't cover this. I am attorney. There was no such fine print. So, it's
a total rip-off. Please don't ever get this coverage. If I had time, I would sue them. Please, don't buy.

I bought this service plan for a refurbished Logitech mouse that has now failed. Upon requesting service I'm told the plan shouldn't have been offered for a refurbished product and my purchase expense will be refunded. So if no claim was made they'd keep the money and when a claim is made they refund. Quite the business plan.

I ordered this service plan to complete the order for the DVD player which I have since returned and received
credit for from Amazon. I also e-mailed the seller of this product about my return. To date I have not received either an e-mail or credit for this product.
Regards.. Duane Matson

I purchased a printer almost 2 years ago and purchased this plan to go along with it. The printer has been giving me problems for the past few weeks but finally went out completely so I called N.E.W to ask them how I go about returning the product for a replacement. The representative went on to tell me there was no replacement and she would email me a UPS prepaid label and I had the option of 1.) a Gift Card or 2.) a check. I chose the GC because it was quicker.

I dropped my item off at UPS the next day and 2 days after that I got an email with my gift card code for the full amount that I paid.

Overall, I am very please with the service I received from this company.