2-Year Replacement Plan for Electronics Products $50 to $74.99

by N.E.W. Customer Service Companies, Inc.

Product Details

Terms and Conditions [192kb PDF]

• Shipping Weight: 1 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B000CO77FA
• Average Customer Review: 3.4 out of 5 stars  See all reviews (20 customer reviews)
• Date first available at Amazon.com: November 29, 2005

Product Description

From the Manufacturer

From the Manufacturer Protect your Amazon purchase against the inconvenience and high cost of product repairs by adding an NEW service plan. If your product experiences a covered failure, NEW will simply reimburse you 100% of product's original purchase price, including any taxes you may have paid. Join the 150 million consumers worldwide who already enjoy peace of mind from NEW.

• Full Replacement Value
  100% reimbursement so you can simply replace the product, upgrade to a new product, or even purchase something completely different.
• Comprehensive Coverage
  Protection against mechanical and electrical breakdowns, power surges, and even failure due to normal wear and tear.
• Ultimate Convenience
  No hassles, deductibles, or waiting for repairs.
• Fully Transferable
  Transfer your plan free of charge for easy gift-giving or to increase resale value.

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How It Works

The four simple steps in the Replacement Plan program:

	1. Purchase plan and receive package. You'll receive a confirmation email, and an information package will be mailed to you.
	2. Contact NEW if your product fails. All it takes is a quick toll-free phone call, and NEW takes care of the rest.
	3. Receive a check for full purchase price. NEW will send you a check for the full purchase price plus any taxes you might have paid.
	4. Replace, upgrade, or buy something else. The replacement check gives you the option to buy the same product again, upgrade, or buy something different.

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Who Is NEW?

Industry Leader   NEW is one of North America's largest consumer product service contract companies. NEW provides product protection to more than 150 million consumers worldwide.

National Service Network   NEW operates 10 call centers across the United States and Canada, and the company has an extensive network of 25,000 depot-based and mobile service technicians.

Buy With Confidence   NEW has more than 25 years of experience helping consumers with their damaged and broken products. You can buy with confidence, knowing that if you need help, NEW will be there.

Customer Reviews

Most Helpful Customer Reviews

40 of 42 people found the following review helpful:

1.0 out of 5 stars Told by company that it would take up to four weeks!, November 1, 2006

By 

Jason E. Luba - See all my reviews
(REAL NAME)   

This review is from: 2-Year Replacement Plan for Electronics Products $50 to $74.99 (Electronics)

I am the type of person that ALWAYS buys the extra warranty on whatever I purchase. However, I started reading the reviews on this company and many people reported that it was four weeks and counting and they still hadn't received their refund check. I was astonished. I contacted N.E.W. myself and asked them about this. With no shame or embarrassment on the part of the customer service reps, I was informed that if I did everything by email, it would take AT LEAST 15 business days (that's three weeks!) to receive my refund check AFTER I sent them the warrantied item. If I had them send me a pre-paid label for the defective item instead of using my own printer, it would take a week for me to receive and at least a week for them to receive the covered item. In other words, it would take no less than four weeks to receive the replacement check and possibly up to eight weeks! I cancelled the contract immediately. It is just not worth it when you really do the math to purchase this contract. I would recommend buying a product from a company that first makes a quality product and then back it up with a good warranty and gives good customer service such as Grado, Sennheiser or Koss. But stay away from these people; that's my feeling and my advice.

28 of 29 people found the following review helpful:

2.0 out of 5 stars I whish I'd received written conformation!, August 25, 2006

By 

USAgent36 - See all my reviews

Amazon Verified Purchase

This review is from: 2-Year Replacement Plan for Electronics Products $50 to $74.99 (Electronics)

I paid for it and got an e-mail link but have yet to receive the written conformation. Called the 1800#. It's been a month. If it's this hard to get the plan I wonder how it will be if I need to replace my product.

2 of 2 people found the following review helpful:

1.0 out of 5 stars VERY POOR SERVICE!!!, May 18, 2009

By 

A. Chavez "Blessed" (Missouri) - See all my reviews
(REAL NAME)   

This review is from: 2-Year Replacement Plan for Electronics Products $50 to $74.99 (Electronics)

I made the phone call the have a defective MP3 player replaced and they told me they were emailing me a postage paid label. I received a label that showed I'd need to put postage on it, so I called again. They assured me that the bar code on the label would show that the postage is paid. The postage required me to pay it. Made a third phone call and was told that they will not pay postage.

I was never sent my service contract, so I had to go to the website to even find out what the details were.

It shouldn't take 3 phone calls to get something taken care of. We'll see how long it takes to get my MP3 player actually replaced.

WOULD NOT RECOMMEND!!!!!!!