2-Year Replacement Plan for Power Tools Up to $24.99

by CE Service Plans

Product Description

From the Manufacturer

Protect your Amazon purchase against the inconvenience and high cost of product repairs by adding an NEW service plan. If your product experiences a covered failure, NEW will simply reimburse you 100% of product's original purchase price, including any taxes you may have paid. Join the 150 million consumers worldwide who already enjoy peace of mind from NEW.

• Full Replacement Value
  100% reimbursement so you can simply replace the product, upgrade to a new product, or even purchase something completely different.
• Comprehensive Coverage
  Protection against mechanical and electrical breakdowns, power surges, and even failure due to normal wear and tear.
• Ultimate Convenience
  No hassles, deductibles, or waiting for repairs.
• Fully Transferable
  Transfer your plan free of charge for easy gift-giving or to increase resale value.

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How It Works

The four simple steps in the Replacement Plan program:

	1. Purchase plan and receive package. You'll receive a confirmation email, and an information package will be mailed to you.
	2. Contact NEW if your product fails. All it takes is a quick toll-free phone call, and NEW takes care of the rest.
	3. Receive a check for full purchase price. NEW will send you a check for the full purchase price plus any taxes you might have paid.
	4. Replace, upgrade, or buy something else. The replacement check gives you the option to buy the same product again, upgrade, or buy something different.

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Who Is NEW?

Industry Leader   NEW is one of North America's largest consumer product service contract companies. NEW provides product protection to more than 150 million consumers worldwide.

National Service Network   NEW operates 10 call centers across the United States and Canada, and the company has an extensive network of 25,000 depot-based and mobile service technicians.

Buy With Confidence   NEW has more than 25 years of experience helping consumers with their damaged and broken products. You can buy with confidence, knowing that if you need help, NEW will be there.

Product Details

Terms and Conditions [192kb PDF]

• ASIN: B000CO783G
• Average Customer Review: 1.9 out of 5 stars  See all reviews (7 customer reviews)

Customer Reviews

Most Helpful Customer Reviews

11 of 11 people found the following review helpful:

1.0 out of 5 stars Doubt I would buy it again, January 11, 2007

By 

Mr. Robert L. Harrison (Boise, ID) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

I purchased and item, actually the next item I will review. Less than a month later it malfunctioned. I called the service contract people and got a run around. They told me to call the manufacturer. I called the manufacturer and got a song and a dance. A day later I called the manufacturer again and made sure that they understood that their item didn't work. They said they would replace it, but I haven't heard aword since. According to the people I spoke with who handle the replacement contract, it doesn't kick in until after the original warrantee expires in a couple years. Basically, it isn't worth the paper it is written on.

9 of 9 people found the following review helpful:

1.0 out of 5 stars Replacement Plan, October 28, 2008

By 

Ramy F. Abubaker "rfa" - See all my reviews
(REAL NAME)   

This Item was purchased on Sept 25, 2008 and was notified 4 days later that in 10 to 14 days I would receive confirmation, it has been over a month and I still have not received any documents or confirmation.

4 of 4 people found the following review helpful:

1.0 out of 5 stars Terrible Unprofessional Customer Service and Misrepresentation of the Product, September 16, 2009

By 

Real Shopper (Los Angeles, CA USA) - See all my reviews

The most unprofessional company! Terrible experience! Do not ever buy any of their "replacement" plans!!!
I bought the coverage for my lawn mower, and, as it states in the description of their services, when my mower did have a power surge, I contacted the company for a "hassle-free" refund. Little did I know, that the refund would not be only only "hassle-free", but nothing at all.
I contacted them by e-mail - no resolution, no response.
Then I called their customer service number: The first representative just hanged up on me. The second said that the coverage plan I bought is only covers $49, and connected me to Amazon.com, which in turn connected me back to them. The third representative said they will not cover anything because I'm still within time frame for Black & Decker original warranty (why did I pay for their replacement plan then?) And then, after 1.5 hrs of my explaining the problem and holding, the supervisor got on the phone and in a very rude tone told me that the terms and conditions (which were available upon request!) state that the coverage will only start AFTER the manufacturer's warranty expires. And now since I called one week before the fact, the unworking condition of my mower is a pre-existing condition and they is not valid for any replacement or refund from their part! She told I could do whatever I wanted, call Black & Decker or whatever, but their (NEW) company will not be covering anything. And she hang up.
"100% reimbursement?" - I don't think so.
"No hassles, deductibles, or waiting for repairs?" - Some "hassle-free" customer service that is!
"All it takes is a quick toll-free phone call, and NEW takes care of the rest" - ???
I will definitely complain straight to Amazon - the reputable company like Amazon should not work with such companies that defraud customers like this.