- Two or three years of service protection--100% parts and labor coverage--from the date of purchase.
- 24-hour, toll-free customer assistance at (800) 861-9387.
- Nationwide service from more than 25,000 prescreened service professionals, with in-home service on qualifying products.
- Not available in Maine, Guam, or the U.S. Virgin Islands.
- If it breaks, we fix it. If we can't fix it, we replace it.
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Product Description
Amazon.com Product Review
24-hour, toll-free customer assistance
(800) 861-9387
If your product breaks, we fix it. If we can’t fix it, we replace it.
You get two, three, or four years of service protection from the date of purchase:
| Get Service in Just 3 Steps | |
|---|---|
| Step 1 | Call customer assistance at (800) 861-9387. |
| Step 2 | We'll schedule service for your product through our network of over 25,000 providers. |
| Step 3 | Your product is fixed, and we pay the bill. |
100% of parts and labor are covered from the date of purchase. Support is always available with 24-hour, toll-free customer assistance at (800) 861-9387. Nationwide service is available from more than 25,000 prescreened service professionals. You can even get in-home service on qualifying products, mirroring the manufacturer's warranty. Our "no lemon" guarantee ensures that if your covered product requires more than three repairs for the same problem, we'll replace it. This plan is transferable at no cost to a new owner if the product is sold or given as a gift. This plan is not available in Maine, Guam, or the U.S. Virgin Islands.
| Coverage Comparison | |||
|---|---|---|---|
| Type of coverage | Extended Service Plan | Manufacturer's Warranty | |
| All products | Mechanical and electrical failures |  | |
| Failures caused by normal wear and tear | | ||
| Defects in workmanship and material | | | |
| Damage from power surges | | ||
| Failures caused by environmental factors, such as heat, dust, and humidity | | ||
| Select products | Remote control coverage for any electronic device that comes with a remote control | | |
| Annual head cleanings for tape-driven and laser-driven products | | ||
| Food-loss protection for refrigerators and freezers | | ||
Customer Reviews
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Most Helpful Customer Reviews
38 of 40 people found the following review helpful:
3.0 out of 5 stars
Important things you should consider before purchasing!,
This review is from: 2-Year Service Plan for Digital and Film Cameras (Electronics)
Service plans are usually an impulse buy with high profit margins due to the very few claims they get. For most people, these plans are an often unnecessary expenditure.First off, before you buy a service plan, make sure you look at the terms of your credit card. Many cards offer 1 or more years of additional warranty coverage just for using their card. Often, these go into affect after the manufacturer's warranty ends. Taking a product with a standard 1 year warranty, you would have 2 years of total coverage if you purchased it using a credit card giving you an additional 1 year warranty, making a 2 year service plan completely unnecessary. Even without cc coverage, be sure to read the terms of this service plan first and decide if you'd ever use it. Note that the service plan starts at the date of purchase, so it will overlap your manufacturer's warranty. Unless the manufacturer is shady or might go under soon, you don't need additional coverage during that time. One other thing you should think about is that if you return this item, it will be very difficult if not impossible to get a refund on the service plan. You do have 30 days to purchase the service plan, so consider waiting until you're sure you want to keep the product before buying the plan. If you do purchase this plan, make sure you store the information somewhere safe so that if you ever do have a problem, you will be able to find what you need to get it taken care of.
19 of 21 people found the following review helpful:
5.0 out of 5 stars
Better than any other program,
This review is from: 2-Year Service Plan for Digital and Film Cameras (Electronics)
I purchase plans on just about everything I buy and must say this plan is a great deal...not only less expensive than other competitor plans, but in my past experiences with NEW, they always do their best to take care of the customer (unlike most manufacturers). Other programs are not always insured, so if they go out of business, you're not covered. The best thing I like about NEW is that every plan is backed by an insurance company. If something happens to NEW or Amazon, I don't have to worry about my contract not being valid.
1.0 out of 5 stars
DONT BUY THIS WARRANTY!!!!!!!!!!!!!!!!!!!!!!,
This review is from: 2-Year Service Plan for Digital and Film Cameras (Electronics)
I purchased this extended warranty a year ago and thought it would cover what it claimed to cover. This july I was on a trip to India where the temperature's were extreme up around 120 degrees. After a day out in the sun, I noticed my camera's LCD screen had broken w/o any drops or impacts. When I tried to have it fixed through my NEW extended warranty they said it must have been accidently dropped or abused. When I told them where I had been and how hot it had been they basically told me I was out of luck and they had to assume it had been abused. They argued that the sun could not even do that to the camera and even told me how the camera is not under direct sunlight if it is in your hand. (Still can't figure that one out) Anyway be cautious when buying this extended warranty. Customer service was hostile and very hard to deal with. So if you feel like wasting your money on this company who won't back up their word...go ahead.
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