- Two or three years of service protection--100% parts and labor coverage--from the date of purchase.
- 24-hour, toll-free customer assistance at (800) 861-9387.
- Nationwide service from more than 25,000 prescreened service professionals, with in-home service on qualifying products.
- Not available in Maine, Guam, or the U.S. Virgin Islands.
- If it breaks, we fix it. If we can't fix it, we replace it.
Technical Details
Product Details
Would you like to update product info or give feedback on images?
|
Product Description
Amazon.com Product Review
24-hour, toll-free customer assistance
(800) 861-9387
If your product breaks, we fix it. If we can’t fix it, we replace it.
You get two, three, or four years of service protection from the date of purchase:
| Get Service in Just 3 Steps | |
|---|---|
| Step 1 | Call customer assistance at (800) 861-9387. |
| Step 2 | We'll schedule service for your product through our network of over 25,000 providers. |
| Step 3 | Your product is fixed, and we pay the bill. |
100% of parts and labor are covered from the date of purchase. Support is always available with 24-hour, toll-free customer assistance at (800) 861-9387. Nationwide service is available from more than 25,000 prescreened service professionals. You can even get in-home service on qualifying products, mirroring the manufacturer's warranty. Our "no lemon" guarantee ensures that if your covered product requires more than three repairs for the same problem, we'll replace it. This plan is transferable at no cost to a new owner if the product is sold or given as a gift. This plan is not available in Maine, Guam, or the U.S. Virgin Islands.
| Coverage Comparison | |||
|---|---|---|---|
| Type of coverage | Extended Service Plan | Manufacturer's Warranty | |
| All products | Mechanical and electrical failures |  | |
| Failures caused by normal wear and tear | | ||
| Defects in workmanship and material | | | |
| Damage from power surges | | ||
| Failures caused by environmental factors, such as heat, dust, and humidity | | ||
| Select products | Remote control coverage for any electronic device that comes with a remote control | | |
| Annual head cleanings for tape-driven and laser-driven products | | ||
| Food-loss protection for refrigerators and freezers | | ||
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
97 of 99 people found the following review helpful:
1.0 out of 5 stars
Good Luck Getting Your Money Back,
By A Customer
This review is from: 2-Year Service Plan for MP3 Players, PDAs, Handhelds & GPS (Electronics)
I canceled this service contract, since I returned the item. Despite two letters, several phone calls, and a 30-day refund window under State law, I have yet to receive a credit. Their representatives have given me no less than three different "refund procedures" and two alternate PO boxes. Amazon wants nothing to do with them as far as refunds go - they just sell the plan. However, since Amazon billed the credit card, I've asked the bank to deal with it. I wonder if N.E.W.'s product service, should you ever need it, is on a par.
20 of 22 people found the following review helpful:
1.0 out of 5 stars
Think about your credit card protection plan,
By
This review is from: 2-Year Service Plan for MP3 Players, PDAs, Handhelds & GPS (Electronics)
Most credit cards (Amex, Visa) offer loss and damage protection, and extended warranty protection. Amex, for example, doubles the manufacturer's warranty up to and for at least 1 year.
Research your credit card benefits before investing 20-25% of the product cost in extended warranty protection. I think it's worthless.
6 of 8 people found the following review helpful:
4.0 out of 5 stars
Plan worked for me,
By
This review is from: 2-Year Service Plan for MP3 Players, PDAs, Handhelds & GPS (Electronics)
After reading these unfavorable reviews, I felt I had to present a different opinion. After the MP3 player failed to meet expectations, NEW answered my questions over the phone, and sent me the RMA packet within a week. I returned the product, and received a full refund within 10 days.
I liked the no hastle customer service personnel. I'm satisfied and I'll buy their protection plan again.
Share your thoughts with other customers: Create your own review
|
|
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
