Customer Reviews

2-Year Service Plan for MP3 Players, PDAs, Handhelds & GPS

5 star:		(0)
4 star:		(1)
3 star:		(1)
2 star:		(0)
1 star:		(2)

 

 

I canceled this service contract, since I returned the item. Despite two letters, several phone calls, and a 30-day refund window under State law, I have yet to receive a credit. Their representatives have given me no less than three different "refund procedures" and two alternate PO boxes. Amazon wants nothing to do with them as far as refunds go - they just sell the plan. However, since Amazon billed the credit card, I've asked the bank to deal with it. I wonder if N.E.W.'s product service, should you ever need it, is on a par.

Most credit cards (Amex, Visa) offer loss and damage protection, and extended warranty protection. Amex, for example, doubles the manufacturer's warranty up to and for at least 1 year.

Research your credit card benefits before investing 20-25% of the product cost in extended warranty protection. I think it's worthless.

After reading these unfavorable reviews, I felt I had to present a different opinion. After the MP3 player failed to meet expectations, NEW answered my questions over the phone, and sent me the RMA packet within a week. I returned the product, and received a full refund within 10 days.

I liked the no hastle customer service personnel.

I'm satisfied and I'll buy their protection plan again.

After reading the review by "An electronics fan" I decided not to buy this item, right away.

Since you have up to 30 days after your purchase to add the warranty, I decided to wait.

If I keep the item, I can add the warranty later. If I don't keep the item, then I don't have to hassle with NEW's Customer Service.

Also, I was supposed to get a $30 credit for applying for the Amazon credit card, but that has not gone through yet... I was going to use that to pay for this.