Salary levels affect your ability to attract and keep good employees. But, when you pay too much, the help desk's cost structure can be thrown out of balance. This sought-after report presents comparisons of average salaries in related help desk and customer support job categories. Comparison data is presented by geographical regions, industry type, number of employees, number of customers, call volume, and more. The 2000 Help Desk Salary Survey is your best source for this information so critical for building and maintaining a strong support organization.
Book Description
Editorial Reviews
About the Author
Help Desk Institute (HDI) is a member centric organization focusing on the needs of internal and external support providers and organizations. Founded in 1989, HDI's mission is to set industry standards, establish certification and training programs, provide access to industry resources, encourage member collaboration, and to lead the customer support profession worldwide.
Among the services provided to its members, HDI recently introduced the Star certification program which provides training leading to certification in the areas of Help Desk Analyst, Support Engineer, and Manager. Certification classes are presented at regional events throughout the United States. HDI publishes a bi-monthly magazine, SupportWorld, with a circulation of nearly 10,000.
In 1999, Help Desk Institute merged with UK based Customer Service Management Group (CSM) forming ThinkService, Incorporated, the world's largest membership and subscription organization for customer service and support professionals.
Product Details
Would you like to update product info or give feedback on images?
|
Customer Reviews
|
There are no customer reviews yet.
|
|||
|
Video reviews
|
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
