Amazon.com Return Policy:
You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here
I am typing this message on my work issued T60. I've been the user of this machine for more than a year and a half and have found it dreadfully unreliable. For most of the time I've had this computer I wished to have my T40 back.
First of all, for a portable computer it doesn't handle transfers to and from docking stations or port replicators or even it's own power cord very well. Everyone I know using one of these has their own rituals to try and stop it from freezing. All have at best mixed success. When I need to go to a meeting, my ritual is to remove it from the power and continue working on it for at least 2 minutes before closing the lid. Coming back from hibernate always a dodgy affair.. don't change anything for 2 minutes and it just might make it.
The system hardware is just as problematic. My IBM built T40 was just inside the 3 year warranty when the motherboard cracked (a design weakness common to all the T40 series Thinkpads) and that was the only service call I had in the 4 years I used the machine. I reassigned it to my lead technician and he is still using it without problem. Within 3 months of getting this computer the screen failed. Within weeks of replacing it, the current screen developed bad pixels- but not enough that Lenovo will replace it.
10 months after I got the computer the battery failed- Lenovo wouldn't cover this part because they listed it as in service date 12.5 months and said that the battery coverage was limited at a year.
A month ago my AC power converter failed and I had to spend 30 minutes to convince customer support that was the actual problem . Even then when the on-site support guy arrived he had the wrong part (the connector in the computer).Read more ›
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