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201 Secrets of High-Performance Optometric Practice [Paperback]

Bob Levoy (Author)
4.8 out of 5 stars  See all reviews (5 customer reviews)


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Paperback, August 15, 2002 --  

Book Description

August 15, 2002 0750673257 978-0750673259 1st
Ready-to-use strategies for creating a successful, profitable practice!
This one-of-a-kind compilation presents 201 easy-to-read, ready-to-use strategies for creating a highly professional, productive and profitable optometric practice. Inside you'll discover:
  • 35 ways to differentiate your practice in substantial and sustainable ways to give you an edge in today's highly-competitive and cost-conscious environment.

  • 22 "do's and don'ts" of setting, raising, and discounting fees from practitioners who learned the hard way about the impact that changes in fees have on profitability.

  • Methods for attracting more private pay patients reducing dependence on managed care and the stress of a high-volume, time-pressured schedule.

  • 24 savvy networking strategies designed to produce a stream of referrals from primary care physicians, pediatricians, ophthalmologists, teachers, school nurses, physical therapists, pharmacists, psychologists and others.

  • Hard learned lessons from leading practices throughout the country that reveal opportunities for revenue enhancement and tremendous practice growth.

  • A chapter on market research that illustrates how patients, staff members and referring physicians view a practice, its policies, procedures, and personnel to help optometrists understand what they're doing right and the "blind spots" that exist in every practice.

  • Long range, strategic planning to enable you to make the critical decisions that every growth-conscious optometrist must make about his or her practice.

  • Critical communication skills for doctors and staff members to improve patient acceptance of premium lens options, quality sunwear, and prescriptions for vocational and avocational visual needs.

  • The single most important factor in gaining patient acceptance of periodic comprehensive eye exams.

  • How to hire and retain employees who work hard, enjoy what they're doing, and pull together to make a practice successful.

  • 16 hard-learned lessons about hiring employees to enable readers to learn from the mistakes of others and build a high performance team of loyal, enthusiastic, service-oriented employees.

  • Stress management strategies that reduce practice-related stress, prevent staff burnout, and add a sense of fun to the workday.

  • Patient education tips facilitate the development of high-trust relationships with patients, resulting in better informed, more compliant and appreciative patients.

  • Low-cost, no-cost ways to achieve greater credibility and visibility in your community.

  • and much, much more

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Editorial Reviews

From the Author


As part of the market research for the management seminars I conduct, I have visited practices in a wide range of professions. It has enabled me top meet countless high performance practitioners and ask them such questions as:

* What makes your practice so successful?
* What are you doing differently than others to account for your success?
* What are the secrets of hiring top-notch employees and how do you keep them motivated?
* What have been your toughest management problems and how did you solve them?
* What do you wish you had done differently?
* What lessons did you learn that may help others avoid costly mistakes?

The answers to these questions became the framework for this new book. --This text refers to an alternate Paperback edition.

About the Author

Bob Levoy, a former corporate executive, is an internationally acclaimed seminar speaker on practice management and human resource issues. Over the course of his career he has conducted more than 2,500 seminars for business and professional groups, Fortune 500 companies, and leading colleges and universities throughout North America and overseas. Among them have been hundreds of healthcare associations in a wide range of disciplines and specialties. Bob, holds three college degrees in marketing and optometry and is the author of seven best-selling books and hundreds of articles for business and professional journals. Among them is Optometric Management for which he currently serves as a member of the Editorial Board and monthly columnist. His unique background in the ophthalmic industry and health care professions has focused on the development of programs to improve the productivity and profitability of professional practices.

Product Details

  • Paperback: 250 pages
  • Publisher: Butterworth-Heinemann; 1st edition (August 15, 2002)
  • Language: English
  • ISBN-10: 0750673257
  • ISBN-13: 978-0750673259
  • Product Dimensions: 9.7 x 5.9 x 0.4 inches
  • Shipping Weight: 13 ounces
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Best Sellers Rank: #238,028 in Books (See Top 100 in Books)

More About the Author

Bob Levoy, a former corporate executive, is an internationally acclaimed seminar speaker on human resource and management issues. In the course of his career, he has conducted over 3.000 management seminars for business and professional groups, Fortune 500 companies and leading colleges and universities throughout North America and overseas. Among them have been hundreds of healthcare associations in a wide range of disciplines and specialties,


He holds three degrees from the University of Connecticut and Columbia University; has written 7 best-selling books, hundreds of articles on management topics for business and professional journals, and recorded numerous audio programs. Currently, he is a monthly columnist and Editorial Board member for various publications in the healthcare professions.


 

Customer Reviews

5 Reviews
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Average Customer Review
4.8 out of 5 stars (5 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

8 of 8 people found the following review helpful:
5.0 out of 5 stars Excellent & Practical Practice Management Text for ODs, November 30, 2002
This review is from: 201 Secrets of High-Performance Optometric Practice (Paperback)
Bob Levoy has been a true practice management guru for longer than many of us have been practicing. His latest work, 201 Secrets of a High-Performance Optometric Practice (Butterworth-Heinemann), may be the most practically useful practice management text ever. Chock full of helpful and direct advice from many of the profession's leading practitioners and focused by Bob's keen insight, 201 Secrets is a 250-page book that's sparse on words but amazingly rich in content. I can't imagine an O.D. in practice today who would not benefit from reading--and perhaps rereading--this wonderful work. Highly recommended!
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2 of 2 people found the following review helpful:
4.0 out of 5 stars Very helpful to the young OD, August 6, 2003
By 
aman (los angeles) - See all my reviews
This review is from: 201 Secrets of High-Performance Optometric Practice (Paperback)
Does a good job of explaining customer service and it's relation to optometry in general. I think that anyone considering opening a practice in the near future should read this book. I think this book may also help the established doctor improve his/her practice.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars A valuable addition to your optometric library, January 12, 2012


"Bob Levoy is one of optometry's premiere speakers and authors.
His books should be on every OD's shelf or more important
on your desk to be read periodically."

Paul Farkas,MS,OD,FAAO
Administrator- ODwire.org
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