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21 Dog Years: A Cube Dweller's Tale Paperback – August 26, 2003
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From Publishers Weekly
Copyright 2002 Cahners Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.
From Library Journal
Copyright 2002 Reed Business Information, Inc. --This text refers to an out of print or unavailable edition of this title.
Top Customer Reviews
I have to admit that I disagree with Mike's main conclusion -- that we were just spinning our wheels at Amazon, scurrying around but not getting anywhere. The truth is, we have built a great company here, and I am glad to be a part of it. Some of the reviewers who provide blurbs for the the book seem intent on using it to buttress their pre-concieved (and ill-informed) notions about "the New Economy hangover" or "the pointless toil inside an industrial madhouse". Don't believe the hype. Everyone's experience at Amazon is different, and all I can say is that I wouldn't trade mine for anything.
CUSTOMER SERVICE TIER 1: LAME TITLE - COOL JOB. He says "the rest of the ad mentioned good pay, flexible hours, and a `hip and quirky work environment." Thus began his endeavours within our Host here at Amazon.com. In the beginning, he says, life in Amazon Customer Service "was half socialist boot camp and half college party dorm." He later was promoted to "Business Development." It is an often humourous glimpse within the belly of this beast - fleas and all. (I was going to say "warts and all," but then we're talking about Dog Years here - and there is some discussion in the book about employees bringing their dogs to work, and I'm going to talk about Pets.com in a minute - so I modified the metaphor.)
I don't know how true the information is - some of it would explain events that have occurred in this reader's experiences with Amazon.com. Hmmm. And his description of the Dot.com frenzy, especially the rise and fall of Pets.com, is entertaining and astute. Darn, I miss that sock puppet dog!
So, what is the point of the book? It is humorous, which is good. It also helps the rest of us who are stuck in similar situations to laugh at things and get us through it. Although the "letters to Jeff" are a bit off for me, everything else smacks true-to-life for most people, especially the same generation as the author (which might include you and me).
It is easy reading and can be read in small chunks of time (great for reading in your "library" or while standing in line). While it is funny, it probably will not make you embarrass yourself if you are reading in public.
The book waxes and wanes both love stories, though you know he's going to wind up with the girl, not the stock options and the guy.
I worked at Amazon.com before Mike's tenure, and I recognize many of the portraits in the book. I left before I lost my soul to overwork; the corporate culture was a thing of beauty when I was there. I still work for a living, and Mike works incredibly hard to turn the grist he got during the height of dotcom insanity into a beautiful set of life lessons that, hopefully, we'll all take to heart. I know I did and still do.
Most Recent Customer Reviews
Mike Daisey has a sense of humor that's a bit bent, even rabid, but always hilariously funny. It's a behind-the-scene look at Amazon in their formative years. Read morePublished 12 months ago by William G. Schmidt
this book is hysterically funny if you have ever worked in any type of call center or similar business setting, or even if you haventPublished 23 months ago by Amazon Customer
I have sold used books and games on Amazon for the past 18 months. So, when another seller recommended this book, I thought I'd check it out. Read morePublished on April 27, 2014 by Carol A. Maderer
I brought this book expecting to get a gimpse of what it might be like to work in Amazon Customer Services Department. This book did not deliver at all. Read morePublished on April 17, 2014 by Amazon Customer
Mike Daisy worked in a Seattle Call Center and was later promoted to a Business Development position. Read morePublished on March 25, 2014 by Nolan Whitaker
Mike Daisey is a pretty funny guy and I will say I enjoyed reading his detailed and very creative descriptions of working for amazon. Read morePublished on February 15, 2013 by Rebecca of Amazon
Seems to be disgruntled. Perhaps I'm not reading all the memoirs, or perhaps that's just what sells. Read morePublished on December 8, 2012 by Celeste Thayer
If Mike Daisey had worked in customer service at some other dotcom I'm not sure that his account would have been published.
Amazon. Read more
This is not a typical startup tale. As I started every new chapter of the book I debated whether it'll be worth the time - I still can't figure out if it was. Read morePublished on November 7, 2009 by Ilya Grigorik