The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders [Paperback]

Brad Humphrey (Author), Jeff Stokes (Author)

Book Description

Publication Date: December 14, 1999 | ISBN-10: 0787946842 | ISBN-13: 978-0787946845 | Edition: 1

As a supervisor, the success of your organization rests in your hands! If you don't meet the goals set by senior leaders then results will be poor and angry customers will search for new providers of goods and services.

The 21st Century Supervisor Training Package will help you improve your skills in these and many other areas:
* Communication
* Coaching
* Business analysis
* Computer
* Project management
* Resource management

Editorial Reviews

Review

"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, , vice president and general manager, Koyo Corporation of America

"The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, , operations manager, Lenawee County Road Commission

"As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, , supervisor, Bagcroft Corporation of America

"The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.

Product Details

• Paperback: 352 pages
• Publisher: Pfeiffer; 1 edition (December 14, 1999)
• Language: English
• ISBN-10: 0787946842
• ISBN-13: 978-0787946845
• Product Dimensions: 9.2 x 7 x 0.9 inches
• Shipping Weight: 1.6 pounds (View shipping rates and policies)
• Average Customer Review: 4.2 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #1,321,939 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

17 of 17 people found the following review helpful:

5.0 out of 5 stars Challenging, original, comprehenive and articulate., February 3, 2000

By 

Midwest Book Review (Oregon, WI USA) - See all my reviews

This review is from: The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders (Paperback)

The 21st Century Supervisor: Nine Essential Skills For Frontline Leaders is designed to show anyone charged with a managerial or supervisor responsibility how best to carry out their obligations regardless of the size or nature of their company, corporation, agency, or organization. The 21st Century Supervisor shows how to improve skills of communication, coaching, business analysis, computers, project management, and resource management to meet goals, deal with senior leaders, subordinates, and even customers. The 21st Century Supervisor comprises the equivalent of a complete self-study training program in management for the new millennium.

7 of 8 people found the following review helpful:

3.0 out of 5 stars Expecting Much More!, August 29, 2000

By A Customer

This review is from: The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders (Paperback)

The book is not very stimulating to read, and you will find yourself putting it down because of lack of interest. The author hits on many key points throughout the book, but rarely excites or intrigues the reader with the subject matter of supervision. Many bullets, charts and information; but not very engaging!

2 of 2 people found the following review helpful:

4.0 out of 5 stars A Good Read!, February 23, 2001

By 

Rolf Dobelli "getAbstract" (Switzerland) - See all my reviews
(HALL OF FAME REVIEWER)    (TOP 500 REVIEWER)    (REAL NAME)   

This review is from: The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders (Paperback)

Definitely designed more like a textbook than a manifesto, this volume bills itself as the only supervisory training book you'll ever need to deal with today's issues and skills. Consultants Brad Humphrey and Jeff Stokes' punctuate their book with illustrative graphs, chapter wrap-up questions and lots of notes in highlighted bold type. Their tone of voice would fit well into many classrooms as well as corporate offices. This wide-ranging book covers the basics and offers very complicated productivity analysis, worker evaluation protocols and even an initial primer on how computer applications can help your productivity. For the manager or supervisor who's just testing the deep waters of management theory, we... recommend this fairly easy first step into the deep end. The authors suggest that an organization's supervisors should all read a chapter and then deal with the questions and exercises in a discussion group. That's the supervisory skill equivalent of "Okay, everybody in the pool!"