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ATT motorola nvg510 Modem

by 2Wire
| 13 answered questions

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  • ATT motorola nvg510 Modem
  • nvg510
9 new from $44.94 53 used from $14.49

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Product Details

  • Product Dimensions: 11 x 3 x 8 inches ; 4 pounds
  • Shipping Weight: 11.2 ounces
  • ASIN: B007P6ZLM4
  • Item model number: nvg510
  • Average Customer Review: 2.0 out of 5 stars  See all reviews (70 customer reviews)
  • Amazon Best Sellers Rank: #19,416 in Electronics (See Top 100 in Electronics)

Product Description

Working great!

Customer Reviews

This device is one of the worst pieces of networking equipment ever made.
John Tandy
If you try to navigate to a page and the error comes up, every subsequent visit will redirect you to that ATT GUI page until you reset your cache.
S. Martinez
This one drops DNS requests and WiFI connections randomly requiring you to restart the modem every single damn time.
Simon J. Galbraith

Most Helpful Customer Reviews

78 of 83 people found the following review helpful By Amazon Customer on April 14, 2012
AT&T have chosen to configure this UVerse modem in such a way that it causes infuriating problems. Steer clear!

The problems are so pervasive that complaints specific to this modem can be found by searching for "redirect.ha" - you don't even need to type the model number in.

There are three main problems:

1. Web pages frequently won't load completely because the modem's DNS times out too quickly

2. In the event of line noise, the modem hijacks your browser to tell you about it. It does so in such a way that your browser remembers the new URL. You must go into your browser's preferences and clear the cache, or you will be unable to visit whatever site you were on for hours or days. If you have multiple sites open in tabs and refresh them, then all of those sites will become inaccessible until the cache is cleared.

It gets worse - the page that the modem uses to alert you of a noise problem has two buttons that are supposed to allow you to continue. They do absolutely nothing.

3. Frequent disconnects. It isn't clear whether these are the result of hardware issues, firmware issues, or simply a cutting-edge technology that's a bit too cutting-edge.
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37 of 42 people found the following review helpful By Lund Wolfe on July 7, 2012
I bought this ATT DSL modem from AT&T for one hundred dollars since I wasn't clear on which DSL modems were compatible with the AT&T uverse DSL copper line. In June they shipped me this AT&T uverse DSL modem (Motorola nvg510).

The hardware was easy to setup but the AT&T web link setup was somewhat time consuming. There are four ethernet outputs but only the computer configured with AT&T proprietary software works on any of them after being configured. The wireless setup was trivial and uses the wireless standard, so if you have other devices you'll probably have to set them up as wireless clients or get a wireless to ethernet adapter for them. You may want to make your computer wireless, too, and just leave the modem by itself connected to the AT&T wall phone jack.

AT&T is completely clueless but it is cheap DSL and I got consistent 350k upload and 670k download speeds in Valley Center, CA near Escondido and San Diego, which is better than the fly-by-night local wireless provider I had before so I'm satisfied.

The web setup asked for any of five modems so I assume any (new or used) will work with their software on AT&T u-verse DSL in CA:
NVG510
Motorola 2210-02
2Wire 2701HGV-B
Motorola 3360
Pace 5111

19 Aug 2012 update:
AT&T has this modem's firewall setup by default to block everything but the basics like web browsing and email (they don't trust you to have a proper firewall on your Windows OS), so if you need to do Windows Remote Desktop and probably Ooma VOIP phone service, you'll have to configure Port Forwarding. It is deep in their firewall setup where you'll never find it on your own, but they do have directions on the AT&T website specific to the NVG510 modem.
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28 of 32 people found the following review helpful By PhD Student on July 4, 2012
What I like about the NVG510:
* wireless router and DSL modem in one box
* easy setup out of the box

What I do not like about the NVG510:
* frequent loss of connection
* buggy firmware: connection problems often result in an annoying error page that blocks access to all websites; getting around this error page at best requires restarting the browser (or clearing the browser cache), and at worse requires restarting the modem
* patchy control of network settings: the router often fails to resolve DNS queries, exacerbating the issue above; changing to another DNS server can help, but the DNS settings are inexplicably missing from the settings page
* no official support: no firmware updates, no manual

Just do a web search on NVG510 or and you'll find a community of frustrated users. The DNS issue has been known for nearly 9 months without any solution from AT&T or Motorola.

Bottom line: Frustration with buggy, sloppy implementation easily overwhelms any positive attributes of this modem; if you have any choice, avoid this modem.
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18 of 20 people found the following review helpful By S. Martinez on October 10, 2012
Pros:
* Works sometimes
* Nice color

Cons:
* Has constant error messages, even when no problem can be detected with my Internet connection.
* Hijacks your website URLs when aforementioned error messages come up. If you try to navigate to a page and the error comes up, every subsequent visit will redirect you to that ATT GUI page until you reset your cache. I have to clear my cache constantly to be able to navigate to those pages again. So inconvenient.
* Inconsistent, totally unreliable.
* Was a pain to connect my XBox 360 to for XBox Live. I also have trouble staying connected. Every time I turn my XBox on after being off I have problems connecting to XBox Live and have to check my settings and test and retest until I get a connection to the modem. I usually don't make any changes, the modem just decides to work when it wants to apparently.

Summary:
Trash. My last modem (a 2Wire 2701 HG-B) just worked. This one, quite simply, does not. I hate this thing.
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25 of 29 people found the following review helpful By PEZRIC on May 10, 2012
This cr@ptastic modem requires a reboot at least twice an hour. INFURIATING! There is no bios update. And AT&T support is LOUSY!
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