Customer Reviews

LG 3-Year Service Coverage for LCD TVs ($500 - $749.99)

5 star:		(4)
4 star:		(3)
3 star:		(2)
2 star:		(0)
1 star:		(4)

 

 

Okay... I just bought the LG 47-inch model 47LD520 (Dec.2010.) I read lots of reviews beforehand and was confident that I had made the right decision to go with the LG. I also followed the advice offered by many reviewers of this and other make & model TVs to purchase the extended warranty plan. I paid attention to the stories of consumers who were glad that their warranty plans covered the in-home repair service.
However--I just received my new 3yr LG Premium Care (extended warranty) Plan and (surprise!) the type of coverage is listed as "Carry In"! The fine print says that the extended warranty period service will be the same type of coverage as the first-year manufacturer's warranty--in other words, the terms of the first year warranty determine the terms(type of coverage) of the additional 2 years' warranty. Yet, when I look at the Warranty paper that came in the box with the TV, the type of coverage for the first-year manufacturer's warranty is not specified as either "Carry In" or "On Site".The fine print on the Premium Care Plan also states that,"Onsite,Carry-In,or Mail-In Depot Service will be determined by Us at Our determination,unless You have purchased Onsite service." I thought I was purchasing Onsite service when I bought the Premium Care Plan. There was no other plan offered that I was aware of.
So the way I see it, if my TV needs repair, I will be required to take it to the repair shop. Really?? A 47-inch TV?? Load it into my 1995 Nissan 240SX and truck it on down there?? Sure! Any 5'0', 125-lb woman should be able to manage that! I'm just glad I found out how the warranty works before I threw away the shipping box since I will definitely need that to protect the TV from damage if I have to take it for repairs. The monstrous box takes up only half of the hallway, so I should be able to get used to navigating around it several times a day for the next 3 years until the warranty period expires!And of course I was only kidding about being able to sqeeze the TV into my car--it shouldn't cost me more than $75.00 or so to rent a truck and hire a couple of guys to load it up!

Seriously--I am very disappointed. I really love the TV, but I think this is where LG says, "Gotcha!" Or is this special treatment only for Amazon customers? I'm not sure. But I am pretty sure that I have 30 days from the date of purchase to return the TV. And the Premium Care Plan.Especially the Premium Care Plan.Paying someone to get the TV to the repair shop would significantly reduce the benefit of the extended warranty for me.
One more thing--I did try to find a way to read the terms of the Premium Care Plan before I purchased it, but without success. I wondered why a full version of the warranty was not available for examination before the purchase, but I wasn't too worried because it was through LG and I trusted the company.
I don't want to jump to a bad conclusion about this whole warranty deal, but just now,I called the number listed on the manufacturer's first year warranty,just so I could ask a few questions. A recorded message said my wait time for a customer service representative would be approximately 42 minutes. I hung up. I called the number listed on the LG Extended Service Plan (it is not listed as the "3yr LG Premiun Care Plan" on the actual contract)and was prompted by a recorded message to enter my certificate number, followed by the # sign. I entered the certificate number and the # sign as directed, then, as directed, I confirmed that the certificate number (which was repeated back to me electronically) was correct by pressing the number "1". After which, I was instructed to enter my certificate number, followed by the # sign (again.) I repeated these steps 3 times and eventually it was obvious to me that we were stuck in a rut and going nowhere. I hung up.
It's not looking too good to me at this point. I will try to call again tomorrow. There is still hope.

Can you believe a service contract for a 42" installed flat screen TV that requires it to be brought in to a distant service location for service?! No in-home repair offered! Save your money. Flat screen TVs are very reliable anyway, and if they don't fail in the initial warranty period, they probably will go until the next wonder comes along.

This item arrived promptly and after unpacking and setting it up found a defect in the
screen.(Although we were able to use it in the interim.) Called LG, and they in turn sent a service person to inspect the TV. The TV was replaced with a new one within a few weeks, and LG set up the new TV, used the carton from the new one for the return. LG took care of all details, and we are pleased with the purchase. It works perfectly. Pleased with service from Amazon and LG. We purchased an extended warranty, which takes effect after the first year guarantee from LG.

Read the fine print and if something goes out on the TV I have bring my 42" in to be fixed. Number 1 I don't have a car, I take cabs everywhere And the cabbies will not come to my apartment to carry it for me and I don't even know if it would fit. I tried getting LG by phone I can't get through. I've tried getting LG by e-mail and they never get back to me. Stay far away from this insurance. Get a policy from someone who will at least get back to you.

good product but LG direct was cheaper. I cancelled this warranty and bot one from LG direct for one more year at the same price. The 3 yr warranty from LG direct starts after the one year factorywarranty - so it is a four year warranty. Also the LG direct warranty allows it to be extended [not know the cost till later] while the Amazon LG warranty does not.

Can't go wrong with extending a warranty on electronic merchandise. If in three years, damage occurs to the tv that is covered in the warranty, I won't have to worry about going out of pocket to get it fixed or replaced.

No doubt it was my own fault. I purchased this insurance through Amazon, I thought, for three years. Seemed reasonable for a TV I had never heard of before. Turned out the coverage was for one year. Since I believe the warranty would have covered much of the same period it seems I was taken. If there was a warranty limit of some sort in the fine print I had no business buying the LGTV, however it has performed admirably for eight months.

I haven't had to make use of the warranty, so I can't really speak to it in that degree. It was a cheap option though to protect the TV an extra 3 years.

I can also confirm (as stated by another reviewer) that my contract does state that I would have to bring my TV in for service, as opposed to in-home service, despite the fact that it is a 47" model.

So far I have not needed the warranty so I am giving it high marks based on the TV qualtiy and performance. We purchsed several TV's with warranties for our offices to display company information and videos. Have not had any issues.

We made an excellent decision to purchase the LG LCD 37" HDTV. There's not one thing we dislike about it, and I mean everything from turning it on to the excellent picture quality, bright colors and the auto dimming... Totally awesome!