Customer Reviews

LG 3-Year Service Coverage for LCD TVs ($1,000 - $1,499.99)

5 star:		(4)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(1)

 

 

Never order LG premium care extended service on an appliance. I wish I had saved myself the time and money. We have a LG dryer that was just over a year old when it stopped working. No problem I figure since we have the extended care plan. WRONG! We filed a claim with LG premium care it took them almost a month to send us a service repairman. The repairman they finally sent us was incompetent. He came out 5 times and was never able to fix the dryer. He replaced almost every part and left the dryer in pieces littered all over the garage. He finally says he needs to replace the wiring harness which is the piece he thought needed replacing all along when LG premium care decides it is too expensive. They refuse to replace the unit or reimburse us for the value. It is there common policy to offer a buyout which would only give us about $100 back on a $700 unit. They claim the money was eaten through because of all the repairs. It is common practice to replace the cheapest item first then work their way up. This leaves you with no money left when the get to the real problem.
Read the contract this company is out to SCREW you over. They customer service representatives are not helpful and even though we have been told we will be getting a call back on 4 separate occasions no one ever calls back.

I did not get to use the warranty due to returning the tv a week later, since I did not like the quality of the picture. I called to amazon to cancel the warranty due to returning the tv, and amazon told me I had to call LG to cancel the warranty. I feel if you buy something from any website, they should handle any further transactions that arise. So, I called LG, and they said I had to send them a written letter to cancel my warranty. Are you F'ing kidding me, just cancel it and give me my refund. LG employees, please watch your speed when driving down the highway........

Have not used the plan yet. The TV is working fine. I hope that LG will be quick and responsive as when I recieved the TV. My only experience with LG' technician was when I had a question reference the 240HZ option.
The techinicians were very very helpful and kept me on the telephone to resolve all questions. This plan can't be anything but a plus.

This is one of the best buys for an extended waranty.Hope I dont have to use it.If I do the service center is close to my home.

This is a great coverage. If you would like to get a complete peace of mind, go for it. You will not regret it.

I spent a great deal of money on my LG TV and I feel that I made the right choice in choosing this plan. If it breaks then LG is gonna fix it. I feel better having it vs. not having it. Who knows what could happen and I love my TV too much.