|Terms and Conditions [192kb PDF]|
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1. Purchase plan and receive package.
You'll receive a confirmation email, and an information package will be mailed to you.
2. Contact NEW if your product fails.
All it takes is a quick toll-free phone call, and NEW takes care of the rest.
3. NEW makes all service arrangements.
Your product will be professionally repaired by one of NEW's thousands of authorized service technicians.
4. Get back to enjoying your product.
The repairs will be made quickly so that you can get back to enjoying your product again.
I called them back, was told they had found a repair center approximately two weeks ago, but I wasn't informed of this.
The contract clearly states that the 'term' begins at the time of purchase, but that service begins at the expiration of the manufacturer's warranty.
After a month's wait, and a telephone call requesting my hard copy of the warranty,I have still not received the warranty.
I had an Archos 5 160GB that refused to hold a charge for more than 30 minutes. This was just after 1 year of ownership. Read morePublished on December 12, 2010 by A. Mesa
I thought I had insurance for my Palm 680. When I tried to fix some issue with my phone, they returned it back with some lame excuse. Waste of precious money.Published on September 14, 2010 by Capt Thurso
I purchased this warranty for a Palm handheld. The touch screen failed within a month and I was told I had to go under the manufacturers warranty. Read morePublished on September 29, 2009 by Pat
Here is my $.2, do not buy any service contract with them. As Amazon service is spotless the extended warranty service they provide is just the opposite. Read morePublished on July 13, 2009 by N. Akhter
WITH THE STATE OF THE WORLD ECONOMY.... MY ADVICE IS TO BEWARE OF WHERE YOU PURCHASE THE EXTENDED SERVICE PLAN FROM. Read morePublished on May 30, 2009 by D. FORD
It has been six months and I still have not received my check from N.E.W. for a replacement scanner (that they can't fix). N.E. Read morePublished on May 27, 2009 by Howard Weiss
This is the second time we have purchased this warranty. We used the first one we bought and had good service and were pleased with the outcome. Read morePublished on April 20, 2009 by D. Haffield
Have bought plans in the past and they are worth every penny. Based on the cost really cant justify not buying this. Read morePublished on March 11, 2009 by Amy S.
I bought this warranty in 2006 for my (at the time) $350 ipod that I bought on Amazon as well. In 2008 the ipod was on the fritz and would only play out of one channel (so if I... Read morePublished on February 22, 2009 by Mitch Martin