301 Great Customer Service Ideas (301 Series) [Paperback]

Nancy li Artz (Author)

Book Description

ISBN-10: 1880394332 | ISBN-13: 978-1880394335 | Publication Date: November 25, 1997

The third in Inc. magazines bestselling series of hands-on ideas to help businesses excel.

Product Details

• Paperback: 350 pages
• Publisher: Inc. Publishing (November 25, 1997)
• Language: English
• ISBN-10: 1880394332
• ISBN-13: 978-1880394335
• Product Dimensions: 6.9 x 5.9 x 1.2 inches
• Shipping Weight: 14.4 ounces
• Average Customer Review: 3.5 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #903,842 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

5.0 out of 5 stars Filled with ideas that are both practical and inspiring!, August 28, 2001

By 

Andrea J. Phillips - See all my reviews
(REAL NAME)   

This review is from: 301 Great Customer Service Ideas (301 Series) (Paperback)

This book delivers on its promises. Each page contains one case study of a customer service idea that was implemented by a small business. Of the 301 ideas, many, many of them were directly applicable to my company, and those that weren't serve as a good basis for brainstorming. Reading through the case studies is inspiring as well, since the business owners typically also report on the positive feedback they've received (or increased profits earned) after implementing their idea. Since purchasing this book, we have purchased one copy for each of our 3 locations, and instituted a program for implementing the ideas. Each month, one employee per location is in charge of choosing and idea from the book (or inspired by the book) and implementing it. Highly recommended. Other books can inspire managers to have the DESIRE to improve customer service - this book gives you practical ideas for IMPLEMENTING improved customer service.

1 of 1 people found the following review helpful:

2.0 out of 5 stars These are innovative?, January 4, 2007

By 

A. Becker - See all my reviews
(REAL NAME)   

This review is from: 301 Great Customer Service Ideas (301 Series) (Paperback)

I was excited to read this book but was hoping for a lot more. Any suggestions on ideas that are actually new? I felt this book was a bit touchy-feely (which makes me as a customer feel queasy) and not hitting at real issues in customer service communication etc. This book might have had fresh ideas in 1977 but not 1997. Here's some of the ideas I found lacking (too many to list):
- sensitivity training
- estimate on the high side
- make follow-up phone calls
- laptop computer presentation

I mean am I just cutting edge here? If you haven't heard of this stuff, you shouldn't be in business.

I think I got about 5 ideas from this book I hadn't already considered, 2 of which were inspired by reading the book but not really talked about here.