Take the time, sweat, and guesswork out of writing letters with the missives contained in 401 Great Letters
. Whether you need to solicit a bid, answer a customer's complaint, or resolve a thorny personnel issue, this book has templates to suit every letter-writing occasion. Simply fill in the blanks with specifics, and the rest is done for you. It's a great way to cut down on costs around the office. There's also a section on personal correspondence, from a job-search cover letter to a note of congratulations--even four different kinds of love letters.