Most helpful critical review
126 of 168 people found the following review helpful
"This Playstation Network Card number has already been used"
on December 26, 2013
HORRIBLE. DO NOT USE DIGITAL DOWNLOAD. This is the first time I tried the digital download for a playstation gift card. I checked out paid by credit card and got the 12 digit code. I thought it was easy enough until I tried to redeem the code. After I entered the code I got a message saying that this code is already used!!!!! Unbelievable!! I called amazon customer service which was NO help at all. They just deflected me to call sony about my problem. So I'm currently on a 45 minute hold right now with sony to talk to someone about this. I'm glad it was only 10 bucks I lost. Do yourself a favor and just go to the store and get a gift card. This is the worst experience!!!
So after spending over an hour on hold with sony I finally got through to someone who basically told me this is an amazon issue and that there was nothing they could do because I purchased this gift card through amazon. When I gave the sony customer rep my code they told me that it was used on December 18th and that it was amazon's fault they issued me a used code. There was nothing they could do because I didn't purchase the gift card through sony. And to top it off they told me to call amazon to deal with this issue.
I just got off the phone with the amazon customer service rep who told me that this is a sony issue. I explained to her that I just got off the phone with sony and they told me to contact amazon because amazon purchases these codes from sony. Then the amazon rep asked me if I had a case number so she could investigate further and I told her the sony rep didn't give me one and basically she couldn't do anything without one. She also said all digital sales are final and she couldn't refund me. So if you have any kind of problem with your code, you pretty much lost your money because neither amazon or sony will do anything but pass the blame.
Thanks a lot amazon!! NOT
I am upgrading my rating from one star to two stars. I was contacted by an amazon customer service rep who saw my review and wanted to rectify the situation. They gave me a new code to enter and this one worked like it was supposed to. Overall, this experience wasn't worth the supposed convenience of getting a code instantly through digital download. I would rather much go to a store and pick up a gift card knowing that there wouldn't be any problems with it.