A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Windows XP operating system. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.
FREE Two-Day Shipping for Students. Learn more |
| |||||||||||||||
Book Description
Editorial Reviews
About the Author
Microsoft Corporation - Founded in 1975, Microsoft (Nasdaq 'MSFT') is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software—any time, any place and on any device.
Product Details
Would you like to update product info or give feedback on images?
|
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
1.0 out of 5 stars
Review Questions Have No Answer Key,
Amazon Verified Purchase(What's this?)
This review is from: 70-271 Microsoft Official Academic Course: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Package (Microsoft Official Academic Course Series) (Paperback)
I ordered this book and was very disappointed as the End-of-Chapter review questions that assess knowledge, DO NOT have answers provided! In the beginning of the book it explains that the (Answers to the textbook questions are available from your instructor)
BIG problem! I am taking this course on my own and I am MY OWN instructor...There is NO information on how to obtain these. This book is useless unless I want to look up each answer on my own.....
Share your thoughts with other customers: Create your own review
|
|
What Other Items Do Customers Buy After Viewing This Item?
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
