ISO 9000 Quality System Assessment Handbook [Paperback]

David Hoyle (Author)

Book Description

Publication Date: September 25, 1996 | ISBN-10: 0750625635 | ISBN-13: 978-0750625630

Quality System Assessors are deployed both by registration bodies to verify an organisation's compliance with the standard and also by companies seeking registration who have to assess their system before being audited by an external body. Most of their time is spent walking around companies asking questions, so there is a real need for a handy book to assist auditors on the move which will help jog the memory when planning an audit away from home.


A book containing many lists and tables is the ideal solution. The first five chapters cover the auditing process, first in outline and then more thoroughly, the four phases of an audit. There then follow another seven chapters each intended to assist auditors in some aspect of their job. Also included are some statistics on ISO 9000 which auditors can use to help others, a bibliography and a dictionary of auditing terms placed at the back for ease of use. There are also anecdotal case studies throughout the text which illustrate in a memorable manner the key concepts being examined.

Editorial Reviews

Review

'A handy book to assist auditors on the hoof when planning an audit away
from home.'
Quality World, October 1996

From the Publisher

A book containing many lists and tables is the ideal solution. The first five chapters cover the auditing process, first in outline and then more thoroughly, the four phases of an audit. There then follows another seven chapters each intended to assist auditors in some aspect of their job. Also included are some statistics on ISO 9000 which auditors can use to help others, a bibliography and a dictionary of auditing terms placed at the back for ease of use. There are also anecdotal case studies throughout the text that illustrate in a memorable manner the key concepts being examined.

See all Editorial Reviews

Product Details

• Paperback: 352 pages
• Publisher: Butterworth-Heinemann (September 25, 1996)
• Language: English
• ISBN-10: 0750625635
• ISBN-13: 978-0750625630
• Product Dimensions: 9.1 x 6.1 x 0.9 inches
• Shipping Weight: 1.3 pounds (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (6 customer reviews)
• Amazon Best Sellers Rank: #1,268,016 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars A true handbook, May 20, 2000

By 

JOAQUIN CESTERO (Valencia, Spain) - See all my reviews

This review is from: ISO 9000 Quality System Assessment Handbook (Paperback)

This is a book that address comprehensively and rigourously all the auditing process. The effort and the success of David Hoyle to explain difficult concepts are very remarkable. The methodology "auditing by process" proposed by the author is going to be necessary with the ISO 9000 year 2000 edition. The chapter "tips for auditors" show, for example, his thorough knowledge and experience on the auditing field.

The book is very useful for me and a permanent source of inspiration on my work as quality consultant and auditor. Really this book is a true "handbook".

This book and also the others author's books are, in my opinión, clear references for the quality professional.

1 of 1 people found the following review helpful:

5.0 out of 5 stars Process Management, February 4, 2002

By A Customer

This review is from: ISO 9000 Quality System Assessment Handbook (Paperback)

This book is geared around implementing ISO along the Business Managment Approach, essentially fortelling the coming of ISO 9000:2000.

I had tried several other "published", "easy" methods for implementing ISO and found that the routine approaches were cumbersome, secular in that they focussed on each clause, and generally was a project plan requiring that all needed to divert their attention from the business and product development to writing 'clause' related procedures. In other words, they dropped the business and development process to write these procedures that seem to fall outside the scope of the business.

This book offered for the first time a process management approach that, if sequenced properly, can merge seamlessly into the development of the business in parallel to the quality system development. I also noticed that auditors generally audited around the process management approach and not the clauses. This book provided the link I needed to develop a coherent strategy that can achieve ISO without disrupting the business and works well in both start ups and mature companies.

1 of 1 people found the following review helpful:

5.0 out of 5 stars Excellent book for professional auditors, May 14, 2000

By 

Shoichiro OKUJO (Tokyo, Japan) - See all my reviews

This review is from: ISO 9000 Quality System Assessment Handbook (Paperback)

In my opinion this book is excellent and very useful for professional auditors. This book is written about auditing itself, but not about implementing ISO 9000. It is not just a know-how book for auditing and it gives essence of auditing from principles of auditing and auditing process to useful information for auditors. I have noted that this book is read world-wide from the fact that it has been already translated into Japanese and Spanish.