Customer Reviews

ISO 9000 Quality System Assessment Handbook

5 star:		(4)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

This is a book that address comprehensively and rigourously all the auditing process. The effort and the success of David Hoyle to explain difficult concepts are very remarkable. The methodology "auditing by process" proposed by the author is going to be necessary with the ISO 9000 year 2000 edition. The chapter "tips for auditors" show, for example, his thorough knowledge and experience on the auditing field.

The book is very useful for me and a permanent source of inspiration on my work as quality consultant and auditor. Really this book is a true "handbook".

This book and also the others author's books are, in my opinión, clear references for the quality professional.

This book is geared around implementing ISO along the Business Managment Approach, essentially fortelling the coming of ISO 9000:2000.

I had tried several other "published", "easy" methods for implementing ISO and found that the routine approaches were cumbersome, secular in that they focussed on each clause, and generally was a project plan requiring that all needed to divert their attention from the business and product development to writing 'clause' related procedures. In other words, they dropped the business and development process to write these procedures that seem to fall outside the scope of the business.

This book offered for the first time a process management approach that, if sequenced properly, can merge seamlessly into the development of the business in parallel to the quality system development. I also noticed that auditors generally audited around the process management approach and not the clauses. This book provided the link I needed to develop a coherent strategy that can achieve ISO without disrupting the business and works well in both start ups and mature companies.

In my opinion this book is excellent and very useful for professional auditors. This book is written about auditing itself, but not about implementing ISO 9000. It is not just a know-how book for auditing and it gives essence of auditing from principles of auditing and auditing process to useful information for auditors. I have noted that this book is read world-wide from the fact that it has been already translated into Japanese and Spanish.

In my opinion this book is excellent and very useful for professional auditors. This book is written about auditing itself, but not about implementing ISO 9000. It is not just a know-how book for auditing but it gives essence of auditing from principles of auditing and auditing process to useful information for auditors. I have noted that this book is read world-wide from the fact that it has been already translated into Japanese and Spanish.

Although this book is packed with information, it is a bit confusing even for the most experienced in ISO. I have personally worked with David Hoyle. Although a very pleasent person, he tends to make things far more complicated than necessary. I think his books are the same - far more complicated than they need to be.

In my opinion this book is completely unworkable. For a company to be able to follow this book and try to impliment what the author is suggesting would be an administrative nightmare. The company would have to be cash rich, non-competitive and be overstaffed to cope with doing things his way. I wonder if the author has any actual experience of putting in ISO 9000 in a commercial company because my company certainly could not afford to do it his way.