Review
A successful quality program often spells the difference in financial ventures. This book contains valuable information for knowing how to use ISO 9000 and being able to motivate and migrate your work force to greater achievements. -- Joseph Ludwiq, CEO, Tandem Financial Services, Canton, Massachusetts.
As with his first book, Jack Small has managed to grasp the essentials and present the information in a clear, concise, and easy to understand manner. The tips and insights are invaluable. This is a wonderful companion to ISO 9000 for Executives' and should also be on everyone's required reading list. -- Stephen D. Hinden, marketing Director, ISP Sutton Laboratories, Chatham, New Jersey.
There are many books dealing with the subject of quality - finally someone has shown how the ISO 9000 standards can be used to initiate a successful quality program and then pave the way for future opportunities. Given the current acceptance rate of ISO 9000, this is certainly a must read' for anyone interested in making their company better. -- Martin Herman, President, Herman Consulting Associates, New York, New York.
As with his first book, Jack Small has managed to grasp the essentials and present the information in a clear, concise, and easy to understand manner. The tips and insights are invaluable. This is a wonderful companion to ISO 9000 for Executives' and should also be on everyone's required reading list. -- Stephen D. Hinden, marketing Director, ISP Sutton Laboratories, Chatham, New Jersey.
There are many books dealing with the subject of quality - finally someone has shown how the ISO 9000 standards can be used to initiate a successful quality program and then pave the way for future opportunities. Given the current acceptance rate of ISO 9000, this is certainly a must read' for anyone interested in making their company better. -- Martin Herman, President, Herman Consulting Associates, New York, New York.
From the Inside Flap
Today, ISO 9000 continues as one of the Hottest' quality programs available to the business community. However, many companies, after receiving certification, seem to be at a loss as to how to proceed.
This book offers a plan and direction for positioning your organization for world wide competitiveness and sustained business growth.
