Customer Reviews

AT&T 955 Corded Expandable 4-Line Intercom Speakerphone with Caller ID (Graphite)

5 star:		(4)
4 star:		(3)
3 star:		(0)
2 star:		(2)
1 star:		(6)

 

 

I'm now stuck with three telephones that I can not get a replacement handset. Other handsets do not work well on this phone so I find I'm out of luck. The handsets are fragile and break easily. I now have to replace all my phones. Here is the reply from AT&T/Advanced American Telephone...
Dear Jim,

Thank you for your recent inquiry to our Customer Service Help Desk.

Unfortunately, Advanced American Telephones does not sell the handsets or the bases as separate parts of our products.

We apologize for any inconvenience this may cause.

Sincerely,
Marlon
National Service Center
Advanced American Telephones

Guys, I've owned this phone now for one year and let me tell you that this phone has constant problems. Sometimes when I press the number one line, both the number one line and the number three line will light up!! That's right, two lines come on at the same time!! I regret the day I bought this thing.

We purchased 3 of the AT&T 955 phones for a small business. After about a week, they all have had their quircky problems.

1. One of the handsets broke, luckily they actually sent me a new one.
2. Occassionally when you pick up line 1 line 3 lights up (seems to be a common problem).
3. The lines "hum" periodically. After contacting the trouble shooting desk, they recommend I get the jack replaced,well, it still does it.
4. They do not work well with cordless phones, the lines do not release, unless you do it manually.

I am in the process of returning these and getting something else, they ARE NOT DEPENDABLE.

This phone has a lot of great features like a 2.5 mm headset input and 4 lines.

There are three negatives:

(1) The phone is black. Nothing else on my desk is totally black so it stands out. Why not a dove gray or something similar?

(2) The dialing buttons are very small. The phone has plenty of room for bigger buttons but for some reason AT&T went with little buttons. Why? Clearly, morons were hard at work to screw something up this simple.

(3) The caller-ID display should be tilted up so you can see it better. As it is now, you have to lean up to look down at the phone so you can see the caller-ID.

Otherwise, a good phone for the price.

EDIT as of 7/28/03: I have owned this phone now for a number of months and I can tell you that the poor quality is starting show through. For example, sometimes when I press one of the line buttons, 2 or more of the other lines will come on as well!! I have to unplug the electrical power cord to reset the system so it will let me dial out on just one line but sometimes that trick doesn't work either. I'm starting to regret having bought this phone.

This telephone has the feature set I wanted and is completely satisfactory in each regard. Those features are: 1) multi-line [4], 2) speaker phone, 3) headset jack, 4) mute [handset, speaker, headset], 5) caller id [all lines]. It attaches to the wall with two cords, two lines in each cord. Sound quality is excellent with handset and speaker. The overall "feel" is quality construction. This phone set is designed to be used with other similar models, with the ability to transfer calls, etc. I have not used those features.

We bought 2 phones for our home office on march 23. 2004. The 2 phones have been returned 7 times. Today, we will get full credit from Staples for the phones:

Problems 964: Bad handset . New unit actually was a repakaged unit in the box with a factory seal. Caller ID failed. Did not record calls. Had to reset numerous times. Got a replacement unit. This was a new factory sealed unit.

Seemed to work fine. tried to use the conference feature tieing 2 lines together. Put a loud hum in the lines so no one could talk or hear.

Problems 955 Seemed to work fine out of box. After 1 week. the speakerphone failed. Everytime used, had a loudfeedback noise into the line in use. Replaced phone. New phone had caller ID failures.

( When I was at the store doing a swap, ran into another customer who was also having problems. These phone are pure garbage. For an analog multiline phone, these are the
WORST I have ever owned..
Replaced with used Nortel Venture 3 line phones. Work great..

AT&T needs to take their name of this equipment. It is made by American Advanced Telephones..

Very disappointed with the performance of this phone from ATT. Speed dial is useless, you need to press so many keys it is easier to look up the number. Caller ID only works on one line at a time. The keypad locks up once in awhile and requires pulling power from the phone to make it work again. Sometimes the phone "senses" a call waiting and mutes out the caller's voice for a few seconds at a time. And the last is the best; when answering a line, the phone will sometimes (not often) conference another line in and I get to speak to my customer on one line, and we both listen (at the same time) to a loud dial tone from another.
Final opinion: A hand crank phone is better (we have more than one of these phones, so these problems are consistent). After 6 months of ownership we used these phones for target practice and purchased GE phones. Now they make good phones!!

I just purchased 3 of these phones & they work great so far.
The only thing I wish it had was a duplex spkr. phone & that it
would be offered in different colors. It has all the features
You would want in a phone of this type that is expandable to 12
stations & the price is comparible to other brands offered with
the same features. I would recommend it to other consumers.

Robert Smyth

I really like these phones. I was very happy with my 2-line Nortel phones and needed something to handle 4 lines. I tried both Sony & Vtech and was disappointed with them. This one meets all my specs. It has caller ID, and you can select which lines ring and which don't. On the other two you either had to turn the ringer on for all 4 lines or off completely. Also appreicate that there is no delay with the tones when pressing the buttons as their was with the Vtech. Pretty good, although I agree with the other reviewier - the caller ID display could be lighted, could be tilted up, and dashes could be put in the phone numbers to make them more readable.

The 955 has no answering machine. The model that is identical but with an answering machine is the ATT 962. It runs about..more.

I have the 955 and an external digital answering machine. Great little phone!