AT&T 964 Corded Expandable 4-Line Intercom Speakerphone with Digital Answering System (Graphite)

by Advanced American Telephones

Product Details

Product Manual [1.29mb PDF]

• Product Dimensions: 8.6 x 4.1 x 8.9 inches ; 2.9 pounds
• Shipping Weight: 5 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B00005B97N
• Item model number: 964
• Average Customer Review: 1.4 out of 5 stars  See all reviews (28 customer reviews)
• Date first available at Amazon.com: April 18, 2008

Product Description

Amazon.com Product Description

Amazon.com Product Description The AT&T 964 is a four-line digital duplex speakerphone that also provides integrated intercom and an answering system. It can stand alone or function as part of an expandable system, with a long list of advanced features that are ideal for a small office or large home. Accommodating four telephone lines, the phone can connect 11 staff members via intercom, call transfer, and conferencing. It supports caller ID on all four lines, has two data ports, and displays a 200-name-and-number caller history on the multifunction LCD.

The speakerphone permits hands-free conversation. Handset features include speed dial, flash, redial, hold button, and hearing aid and headset compatibility. A 25-minute digital answering system has memo capability, remote access, and time and date stamp. The phone is backed by a one-year parts and labor warranty.

Product Description

90529 4line CID TAS - Four-line corded expandable telephone with digital answering machine- Compatible with the ATT955 and 944 (and the newer models, ATT945/974/984)- Speakerphone - Intercom - Expandable up to 12 stations- Caller ID, call waiting caller ID - 200# Caller ID log - 200# Phone directory- 2 Data ports- Voicemail message waiting indication- Memory loss protection- 3 Party conferencing (inside or outside lines, or a combination)- Call transfer - 4 One-touch memory buttons- Power failure protection for all 4 lines- Individual station paging (intercom) or system-wide paging- Headset jack- Wall mountable- 4-Line by 16 character LCD display- Redial/hold/mute/flash- Programmable pause- Volume control for receiver, speakerphone, headset, ringer- Do not disturb- Auto line selection- Display dial- Line privacy- Line groups- Centex compatible- Only ATT brand headsets will work with this phone (other brands are not compatible)- 25 Minutes of digital record time- Remote access- Memo- Toll saver- Time and date stamp- Call screening/intercept- Auto attendant- 3 Individual outgoing announcements can be programmed (day, night, company directory)- Incoming callers can be routed to a specific extension- English/Spanish call display- BlackREPLACEMENT: ATT984

Customer Reviews

Most Helpful Customer Reviews

42 of 42 people found the following review helpful:

2.0 out of 5 stars Do NOT waste your $money$, May 15, 2001

By 

Laura Wilson (NC, United States) - See all my reviews
(REAL NAME)   

This review is from: AT&T 964 Corded Expandable 4-Line Intercom Speakerphone with Digital Answering System (Graphite) (Office Product)

We bought 3 of these phones and tried out 3 more... they came from 3 separate locations. All 6 had the same problems!!

Minor problem: Intercom never worked.

Minor problem: Set-up is difficult to scroll through. You have to go through many options to find the one you want, because of poor organization & layout.

MAJOR problem: This is why we returned the phones. When you receive an incoming call on any line, if either Auto Attend or DTAD picks up to either transfer call or take a message, whatever happens from hereon out, when the caller hangs up, the 964 phone will continue to HOLD THE LINE for approx. 3 minutes while the phone company comes on with their automated message of "If you'd like to make a call please hang up and dial again." followed by a loud off-the-hook beep-beep-beeping. Finally, the line will be released. This also happens if you're talking on one line and someone calls trying to leave a message on another line. You can hear the other phone being "off the hook" so to speak and it is irritating beyond description. This has been thoroughly researched and tested on our end and it ahs nothing to do with our line, the region we're in, or other phones on the system. We eliminated everything and the problem persisted! We went through dozens of calls to Lucient to get help and Customer Service was unknowledgable and unwilling to give more than surface assistance. Research Team was very thorough and tried a lot, but they were unsuccessful at solving the problem. To complicate the problem a little further, after a couple of weeks with that problem, the line-holding suddenly became sporadic. That couldn't be eliminated to why it did/didn't work... The best answer we got was that, "These are very new phones and we don't have everything smoothed out yet."

My advise from much painful experience is to NOT BUY these phones, unless you relish the development of your patience through coping with numerous problems on your own.

21 of 21 people found the following review helpful:

1.0 out of 5 stars AT&T should be ashamed of the 964, November 30, 2002

By 

Rick Zanotti (Camarillo, CA USA) - See all my reviews
(REAL NAME)   

This review is from: AT&T 964 Corded Expandable 4-Line Intercom Speakerphone with Digital Answering System (Graphite) (Office Product)

Phones are an integral part of most businesses, specially service ones. This system is grossly misrepresented in their marketing. AT&T has put out an embarassing piece of garbage for a leading phone company.

People cannot leave you messages while you're on the phone. People cannot hear your messages because the quality of sound is either too low or too muzzled. Many features don't work well as advertised.

We needed 4 phones. We returned them and purchased a Voice Logic Voice Pro 412 system. This little system is awesome and, best of all, it works.

Whatever you buy, stay away from the 964!!!

13 of 13 people found the following review helpful:

1.0 out of 5 stars Definitely a pricey piece of junk!, October 13, 2001

By 

The_Digital_Dude (USA) - See all my reviews

This review is from: AT&T 964 Corded Expandable 4-Line Intercom Speakerphone with Digital Answering System (Graphite) (Office Product)

To echo everyone else's comments, I've had the same problems with this phone, which I foolishly bought when it first came out upon the advice of an office supply store salesman. (Ughhhh!!!!!)

Sometimes the connection sounds clear; othertimes, even a local call can sound like the other person is calling from the moon.

The answering machine is absolutely dreadful. You can barely hear the messages when dialing in remotely, and even when you're standing in front of the thing, the speech is so highly compressed that it's often garbled beyond recognition.

There are lots of other smaller but very annoying quirks already mentioned. This phone is obviously a product that never made it past the alpha development phase and somehow mistakenly was released to the public for further testing...