Customer Reviews

AT&T 972 2-Line Speakerphone with Caller ID (Black)

5 star:		(1)
4 star:		(1)
3 star:		(2)
2 star:		(2)
1 star:		(2)

 

 

I actually purchased this phone at a Sam's wholesale warehouse (same price as here), where it comes with lots of nice features. Besides the standard features, such as speakerphone, LCD display (which also shows the current time), new call lights, speed-dial, etc it has something new that many phones don't, a headset button.

A headset actually plugs right into this unit, and if/when the phone rings, you can put on the headset and hit the headset button to answer, WITHOUT having to pick up the HANDset. Now that's real nice.

About the only reason this did not get 5 stars had to do with the QUALITY of the headset itself that came with the unit. The directional mike does not work very well, making you sound muffled. It's still quite usable, just that's the only ding was for the quality of the headset itself. I have not tried another headset to see if this would work. The unit is also a lot lighter than normal, which seemed odd as tradtionally AT&T phones usually had more weight behind them, giving them a feel of sturdyness.

On a whole, I would recommend this unit to others. Especially for the price.

I purchased this telephone based on the features, and the name (AT&T). There was a time when you could buy any AT&T phone and be assurred of it's quality. Not any more! The hand set gives an echo to every word I speak, making it very unpleasant to use. People on the other end tell me I come across fine, but hearing your own words reverberating in your ears while speaking is very bad indeed. I'm returning this product. Save yourself the return trip to the store, or return postage, and buy something else.

I was looking for a phone for my home office. Needed to look nice and something under $200. I was going to go with the Polycom, but it received many poor reviews. I decided to give the AT&T a shot.

First of all, it looks great sitting on the desk. It's well built and has a good weight to it. It won't come sliding across the desk when you pull the handset. The caller ID feature works perfectly with call waiting and is invaluable to me. The display is excellent - large, very readable and very intuitive. Buttons are of good quality and surprisingly well-placed. After using the phone for a day, I felt like I had been using it a year.

The speakerphone is of decent quality, but like most other speakerphones, it's best for listening in on a conference call or sitting on hold. The headphone port and button are wonderful and work quite well. The quality while using the handset is also good. I have almost zero complaints with this phone.

Overall satisfied with the phone. Best speakerphone at this price-point that I've seen. Decent feature-set for my needs. Biggest complaint is that the mute button "beeps" whenever you go on/off mute. I do conference calls extensively and company etiquette proscribes hitting a number when you want to say something. Many times when I go on/off mute the facilitator asks if someone wants to say something (AT&T says I cannot disable the beep). LCD user-interface a little cludgy, otherwise fine. Wish it had more speed dials; but they are very easy to program. Pressing the numbers takes a little getting used to (they're concave; convex is easier to me). Callers tell me I'm faint when using the headset (not supplied), speakerphone is fine.

This phone has a fatal flaw. When you talk even a bit loudly you hear a distorted echo of your own voice. This is so annoying that I had to return this phone. Another negative is that none of three headsets that I tried worked well with this phone. These problems are unfortunate since most other aspects of this product were quite good.

I have this model phone. It's easy to use and configure, sound quality is good and it is pretty flexible. I've had mine about three years, and it was fine for the first two. I'm looking to replace it because the speakerphone cuts out after a few seconds and I no longer hear the other end of the call. The main reason for individuals (not companies) to get speakerphones is to not need to hold a handset while waiting or typing, and if this doesn't work then that's the end of the phone's usefulness. Buh-bye, AT&T 972.

I have owned this phone for about a month. Lots of nice features. However, the phone has started to cause a lot of static and cuts in and out occasionally. I would not recommend as an office phone.

Don't expect this phone to last more than a year or two. Very disappointing.