AT&T 972 2-Line Speakerphone with Caller ID (Espresso)

by Advanced American Telephones

Product Details

Product Manual [469kb PDF]

• Item Weight: 2.5 pounds
• Shipping Weight: 4 pounds
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B000069BDN
• Item model number: 972
• Average Customer Review: 2.1 out of 5 stars  See all reviews (14 customer reviews)
• Date first available at Amazon.com: September 14, 2004

Product Description

Amazon.com Product Description

A solidly crafted phone created with small businesses in mind, the AT&T 972 is an old-fashioned corded phone supplying a consistently reliable connection on up to two separate lines. The cord is the only old-fashioned feature about this model: it includes three-party conferencing, call waiting/caller ID compatibility (with subscription to local service) and external data ports that allow you to connect a fax or other office machine.

The 99-station caller ID log allows instant access for returning calls, and stamps every call with the date and time it was received. A built-in speakerphone and headset jack provide multiple options for hands-free operation, while the visual message indicator informs you about any waiting messages (with subscription to voicemail service). This model is wall or desktop mountable.

What's in the Box
Telephone, handset, handset cord, seven-foot telephone line cord, instructions, warranty information

Product Description

2 Line Speaker with Caller ID, and Call Waiting ID REPLACEMENT ATT992Two-line speakerphone features 18# memory, data port on line 2, Caller ID/Call Waiting Caller ID, 99# Caller ID log, message waiting indicator, line status indicator, distinctive ring tones, receiver/speakerphone/headset volume control, hold, automatic line selection, headset jack.

Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

2.0 out of 5 stars hellllooooooooo!, December 11, 2003

By A Customer

This review is from: AT&T 972 2-Line Speakerphone with Caller ID (Espresso) (Office Product)

Disappointed with this model -- it's been in use for about a year, during which I've found the speakephone to be fritzy and the handset to struggle to pick up my voice lound and clear unless I'm speaking *directly* into the pickup. But, this model fills a niche for home offices ... basic features without too many other bells and whistles.

6 of 6 people found the following review helpful:

4.0 out of 5 stars Well Made Phone, October 11, 2005

By 

Jack Beery (Canandaigua, New York USA) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: AT&T 972 2-Line Speakerphone with Caller ID (Espresso) (Office Product)

October 12, 2005

When I purchased the AT&T 972, it had been on the market for about four years. I received and installed this phone in early October.

The features that caused me to select this phone in the order of importance are:
1. Two line phone
2. Speaker phone
3. One touch and two touch dialing

The two line phone works with one cable or two cables.

The speaker phone works well. The person you call knows you are on a speaker phone, however, it is very clear. Having two people communicating on my end is not a problem. The volume control could be better; see below.

The eighteen one touch and two touch dialing capability is excellent. These buttons will dial any number, overseas or domestic. This phone stores up to 24 digits for each number and you are able to put a pause in the sequence which is handy for some situations.

To make labels for the one touch dialing, Microsoft Arial 11 Bold worked out well. To make the upper and lower labels easy to distinguish, I inserted two spaces before the lower name. The plastic cover over the one touch buttons is easy to remove yet is secure when you install it.

Things that could be done better:

The display is not back lit.

The volume control is alll programmable from the same volume up, volume down keys.

Below is a description of how the volume control works in different functions. I so wish there was a little mechanical switch for each ringer volume control.

The ringer volume for each line is controlledd with the phone hung up. The volume control adjusts the ringer of line 1 or line 2 according to which line is selected. Each time you press volume up or volume down, the phone produces one ring at the new volume and beeps when you reduce the volume to ringer off.

While on the speaker phone, the volume up or down keys will adjust the speaker volume. Once set, it seems to be correct for all calls. The volume change is in a small range but very adequate even for people with a slight hearing loss. For a reason known only to AT&T, a beep, beep, beep occurs when you change the volume; thus it is my recommendation you take it to the highest volume before you make your first call.

Hand Set - the same volume control works with the hand set as described with the speaker phone.

Other features you may like:

The hand set has a good feel to it and operates properly.

The button sizes and shapes are ideal.

Flash button to actuate call waiting or three-way calling.

Display Dialing allows you to call a number in your Call History List. When returning calls, you can go through your call list until you reach their name and number. Then press Display Dial to call that number. If the hand set is on the hook, the speaker will be turned-on.

6 of 6 people found the following review helpful:

2.0 out of 5 stars Good when it works..., March 16, 2005

By 

UT Woodsman (United States) - See all my reviews

This review is from: AT&T 972 2-Line Speakerphone with Caller ID (Espresso) (Office Product)

This phone has lots of good features for a good price--when they work! The speakerphone on line 1 works great. You can hear and be heard from several feet away. When I use it on line 2, the speaker fades in and out, often so low you can't hear your party. The headset jack has a short in it, so you have to fiddle like crazy to find a position where the headset doesn't crackle (then if you accidently move the plug you have to start over). It has a cool feature that ends a call when the other person hangs up, saving you from having to hit a button to end the call when you're on speakerphone or headset, but unfortunately it occasionally will end a call BEFORE they hang up--embarrassing! The caller-ID will not let you back up to see a number you've already seen--it's just gone. The voicemail waiting light sometimes doesn't blink when you have voicemail. That's all I can think of right now. Anyone know of a good quality 2-line speakerphone that will hold up to every-day home-office use?