Customer Reviews

Delta 980T-SSSD-DST Pilar Single Handle Pull-Down Kitchen Faucet with Touch2O Technology and Soap Dispenser, Stainless

5 star:		(73)
4 star:		(25)
3 star:		(8)
2 star:		(6)
1 star:		(9)

 

 

Just had the faucet installed today (Sept 15) I connected the wires and batteries in five minutes. Turned it on and water came out. Touched the top of the faucet and the water flow stopped. Touched the faucet again and the water started flowing again. It's big, I mean very big. It's much bigger than I thought it would be. Man, this faucet is BIG. I like new toys, and this is a toy that I will play with all night. Other reviewer had problems, so I'll be watching closely.

So far so good, it even matches the granite counter top we got. (New kitchen)

Oh yah, shipping was next day as well, paid a little more but I got this sucker when I needed it.

Update: Two days later:

Water leak under the sink, coming from the solenoid. Not good, might be a bad solenoid or poor install. No touch 2 go feature, no water. Can't risk water damage to my new cabinets. I still like the faucet, plumber is coming back tomorrow. If he can't fix the leak, I'll buy another one and have another plumber install the solenoid, if I can't do it myself.

I will reserve final judgment for now. word of advice: Keep checking under the sink for leaks.

Update 2:

Traced the water leak to a pipe joint, The touch feature worked for another day then stopped completely. Sent an email to Delta and they will be sending out a replacement solenoid. And I don't have to send anything back to them.

Update: Sept 20th

It's broken. Touch 2 Go is gone. Now it's a matter of if Delta will replace it.

Update: Nov 21, 2009

After posting my first review someone had an issue with it being posted too early after installation and thought that the feature is not needed. I can report that the touch 2 go feature is still working. I think it's a great feature. Instant on and off, at full flow, I discovered that when I want '4 cups' of water in my coffee pot, the touch 2 go shuts offs the water flow at the right time with a simple tap.

It's the little things that makes life better.


Update: December 4th 2009

Still working, just like in the video. It may not be the norm, but what do I care? Tap on, tap off. Ha Ha, the little blue led still works too. (just a small joke)

Feb 1, 2010.

Still working, by working I mean, I can tap the faucet or tap and the water flow either stops or starts. Just like the video clip.

I've had the Delta Pilar installed for about a month and a half. I bought it because I really liked it's sleek looks, but I've become enamored with the touch feauture. After opening the box and seeing all the parts, I decided to have the plumber put it in when reconnecting my sink and fixing a leaky valve. It was the first touch faucet he's installed, and did take him a bit longer than regular faucets. He made sure the solenoid and battery connections were working properly, and the faucet has performed flawlessly since. It's a bigger faucet if you're coming from a small older style one, but it certainly isn't enormous and many that are being made now are much bigger. From bottom on counter to top is only 13 1/2".
The touch feature is so handy, you can turn the faucet on or off with the back of your hand, a pinky, an elbow, whatever's handy while your hands are filled or dirty. The water temp is preset by the handle position, which you can also use if you want to turn the water off or on "normally". I find I'm using way less water because I can easily shut it while washing and have it back on with just a touch. The spout and handle, which are the only touch sensitive parts, differentiate between a touch and a hold, and won't come on with a long touch time like a hold. The bottom of the two pieces have a non-sensitive black ring of about 1/2" so you can clean without the water coming on. This is a great idea, but I often accidentally brush up higher while cleaning and inadvertently turn the water on. Not a biggie, easy to turn off.
I hate sprayers that won't stay in place, and this isn't a problem with the Pilar. The pull-down sprayer docks nice and snug with the magnetic docking, one of Delta's great features. It easily changes between stream and waterfall and will stay in that mode without holding a button down - another nice feauture. The mode you left it in will be what comes on after shut off, so you can keep the waterfall flow if you want. The Pilar has a little blue LED indicator light at its base to show it's on, this will turn red when battery power is getting low. I was concerned about what happens when your battery life is waning, but Delta addressed this potential problem as well.
I haven't experienced any of the problems that a few posters have had. The only minor issue I have is that the spout overshoots the center of the drain, as it turns outward a bit instead of downward. This could create a potential for splashing at the front of your cabinet. I do have a rather small sink in this day and age of oversized sinks, and I've solved this by just keeping the faucet turned down and the water pressure low. It's plenty sufficient as it comes out nicely aerated, and I feel I'm really saving a lot on my water usage between the lower pressure use and the touch feature.
All in all, I think that this is a well-thought-out and well-planned product and we'll be seeing more of its type in the future. Even my 20 year old son is impressed and brings his friends in the kitchen to show off the "cool faucet". When it can be purchased for around $350 online or at Lowe's, high cost for the technology is not such an issue, as many good faucets cost as much or more. If and when this faucet needs replacement I would definitely get another Delta Touch faucet.
Oh, and the other problem I have is I'm now spoiled. I keep reaching out to other faucets expecting them to turn on when I touch them!

This faucet was installed as a part of a major kitchen renovation. It seemed like a good idea - in keeping with moderately high-end appliances I installed. Unfortunately, the faucet will drive you crazy! This thing goes on and off unpredictably, seems prone to heat - and thus triggers itself on and off when using hot water, and even seems sensitive to breathing! My wife is ready to throw it out. Perhaps mine is defective -I've called Delta and am 'waiting for a callback' so I can't say whether they will find a cure. But for nearly $500, I wouldn't put myself out - I'd pay half as much and not need to worry about it...

We have had our Pilar ToucH2O faucet a year (since 11/08) and LOVE IT. So easy and fun! I am extremely picky and it exceeded my expectations. Makes working with raw meats so much cleaner and the water is always the temperature you set it for previously so I can keep mine on super hot the way I like it! :o) Also, imagine the possiblities of having paint on your hands, garden soil, etc...

My family loves it as well and my brother just bought one as well for his newly remodeled kitchen. My Dad installed both of ours so it isn't any harder than installing a 'regular' kitchen faucet.

Two days ago it appears the solenoid unit in ours went bad so we have very slow water flow. Called Delta and they are shipping a new one ASAP but if the slow flow bothers us until it arrives that there is a $9 solenoid bypass kit at most plumbing stores we can install until the new one arrives. No arguments at all and didn't ask for proof of purchase. This faucet costs more than the cheapie ones but I had to replace the 'cheapie' one TWICE in two years for poor construction that led to leaks and non-working parts so I'll stick with my Pilar! I will only update this review IF the new solenoid doesn't work out or another issue occurs.

For those of you who have read about it going on and off by itself - that is simply the batteries not touching correctly. Our battery pack got jolted by us shoving the garbage can against it one day it it did the on/off thing a couple times until we realized what it was and popped them back in correctly. Happy ToucH2Oing!

UPDATE: August 2010
Have had our 980T-SSSD-DST two years now and still LOVE it. Friends just bought one based on our experience for their kitchen remodel!

We bought the Delta Faucet 980T-SSSD-DST (stainless steel with soap dispenser) from Amazon due to its great price. It is very easy to install but the spout is a bit sensitive to touching any metal (sink, angle stop) so I had to be precise when screwing the spout in place. Very responsive to touch but not to grab&move the spout. The on/off handle is also touch enabled too (i didn't realize this when i bought it) so it is a nice surprise. The only disappointment is that the soap dispenser that comes with the faucet is made of plastic with a thin stainless steel like finish; it feels cheap for such a nice faucet. We ended up replacing the soap dispenser with a solid dispenser from kohler (Kohler K-1894-BN in brushed nickle matching perfectly with stainless steel look of the faucet). It has been 4 weeks and we have no problem with the faucet and the touch mechanism. It is awesome and the touch feature is very useful.

This is the greatest faucet. It is so easy to use, works as advertised. I have not had any of the problems the previous poster mentions. I find it great when washing dishes, you can use the side of your arm, fingers, back of hand. I also think that it helps to conserve water while doing dishes, I can easily turn the water on and off with a light touch without letting go of the pot/pan or the brush, fantastic.

Our previous faucet was a delta, they are great. We have the brushed stainless steel one, very smart looking.

Faucet installed in less than an hour-directions were easy to read and follow. Was very disapointed with the length of the hose. After installing hose has less than 9" left when the spout is pulled out. I contacted Delta and after arguing with the help desk they finally realized what I was telling them was true. Their final comment was that the pull out was so you could rinse out sink not so you could fill a large pan sitting on the counter. A longer hose was not available for purchase.

This faucet is a GREAT idea! I cook a lot and wash my hands repeatedly when doing so. It's so nice to just touch and go to wash. All around the faucet is well made and installed easily... but here comes "the but"... This feature doubles the cost of the faucet. When using as described, it's great, but for other normal day to day use, it's a pain and I get a lot of the false on-off syndrome others have described. Because of this I think the solenoid will have a short life, and I hope they come up with a repair part so I do not have to trash it, when I spend this kind of money I expect it to last forever. Last week I had a pan in the sink that must have got pushed in contact with the faucet and killed the batteries, faucet will NOT work when batteries low. I wish they would have put a manual override such that the faucet worked normal except when you wanted that feature and/or if the automatic solenoid failed. I would highly recommend waiting for this technology to be refined in future versions.

I have had the facuet in for a couple of weeks now (4/3), renovated the kitchen. I did the installation myself and found that to be very simple. As soon as the facuet was installed it worked fine. I have checked under the sink for leaks and the only leak has been from me not connecting the disposal correctly, I fixed that. Nothing attibuted to the facuet. It is very sensitive, I find it comes on when cleaning the counter and accidently touching the facuet or control handle. I agree with the previous reviewer, it unit is BIG, yes BIG but it is a nice focal point in the kitchen. I love the facuet and if needed I will update this review.

It is 10/9 and the facuet is over 6 months old. I have seen review were folks are constantly changing the batteries. I have changed the batteries once since owning this facuet, and as of today, I still love it and have had no problems.

I highly recommend it.

Overall, we're happy with this faucet, but at the end of the day, I'm not sure the price justifies the convenience. The two major issues we have with it are that the neck of the unit is not as sensitive as the handle, so we end up touching the handle more often than not. For whatever reason, the curved portion of the neck, which we were expecting to use as the on/off, is not very sensitive, so it doesn't always turn the unit on and off...the handle, however, works fine and reliably. Also, it seems to chew through batteries quickly. We've had it for about six weeks and we're currently on our third set of batteries. Now, it's possible we just had bad batteries, so maybe that's the reason. Rechargeable batteries will be the next step if this continues, to help defray the cost somewhat. We also can't get the facuet to operate without batteries...at all...meaning we can't get water to come out when the batteries die. I thought others had mentioned it still works manually without battery power, but we can't get it to do so...that's a fairly significant issue, so be sure to have an extra set of batteries on hand! Overall, it's a nice faucet, just not sure it's worth the extra price...it does look nice, though, and the pull out spray is really nice with the magnetic feature to re-set it perfectly.