A terrific update to a terrific book. This thoughtful and thorough work will push readers along quickly to successful and effective usability studies." -- Ben Shneiderman, University of Maryland
This book has much advice to give...raising a host of issues about digital products that we need to address from our own experience and from our own values. -- Digital Creativity, Vol.10, No.2
About the Author
Joseph S. Dumas is a chief scientist at American Institutes for Research.
Janice C. Redish is president of Redish & Associates, Inc. in Bethesda, Maryland.