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ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT Paperback – September 8, 2008

ISBN-13: 978-9087531409 ISBN-10: 9087531400

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This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally…Great job GamingWorks, it is just a great product to address issues. --Peter Lijnse, Director Service Management Art, Canada
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