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ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT Paperback – September 8, 2008

ISBN-13: 978-9087531409 ISBN-10: 9087531400

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Product Details

  • Paperback: 150 pages
  • Publisher: Van Haren Publishing (September 8, 2008)
  • Language: English
  • ISBN-10: 9087531400
  • ISBN-13: 978-9087531409
  • Product Dimensions: 0.9 x 6.5 x 9.2 inches
  • Shipping Weight: 1.4 pounds
  • Amazon Best Sellers Rank: #3,286,180 in Books (See Top 100 in Books)

Editorial Reviews


This card game is a valuable instrument for training and consulting companies like service Management art. Because it is easier to point out worse practices. I use some of the cards in training or consulting sessions. The moment I see the behavior I take out the card and put it on the table, so we can have a discussion around it. It is much more powerful than addressing it verbally…Great job GamingWorks, it is just a great product to address issues. --Peter Lijnse, Director Service Management Art, Canada

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