The ABCs of Effective Feedback: A Guide for Caring Professionals (Jossey Bass/Aha Press Series) [Hardcover]

Irwin M. Rubin Ph.D. (Author), Thomas J. Campbell M.D. (Author)

Book Description

ISBN-10: 0787910775 | ISBN-13: 978-0787910778 | Publication Date: November 14, 1997 | Edition: 1st

Chart a Course to Excellence

Sponsored by The American College of Physician Executives

A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities?productive conversation.
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management

Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.

Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.

Editorial Reviews

Review

"The ABCs of Effective Feedback emphasizes what we already suspect is true: poorly managed feedback in the health care setting is at the heart of most personal and organizational problems." --Aspen's Advisory for Nurse Executives

"An essential tool for anyone wanting to make the transition from management to leadership." --James A. Autry, author, Love and Profit and Confessions of an Accidental Businessman

"A much-needed, practical guide . . . essential to the successful conduct of one of humanity's most important activities?productive conversation." --Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management

"A conceptual framework and tools that will be of interest to anyone faced with the issue of giving and getting feedback that improves both performance and relationships." --Richard Beckhard, principal, Richard Beckhard Associates and coauthor of Changing the Essence

"The ABCs of Effective Feedback will take longer than a minute to read but will yield a lifetime of returns." --Ken Blanchard, coauthor of The One Minute Manager

"Rubin and Campbell have fully developed a vital phase of the career development process--the giving and receiving of feedback. If this phase is not fully embraced, the development process proceeds on shaky ground." --Beverly Kaye, author of Up is NOT the Only Way and Developing Workforce Talent

From the Inside Flap

Feedback mania is sweeping the business of health care. From hospitals and universities to associations and corporations, giving, receiving, and utilizing feedback plays an ever-increasing role in management practices such as continuous quality improvement, peer case reviews, and career development. But does the current fad of 360-degree feedback really produce the appropriate, constructive learning required to improve the performance of our work, the effectiveness of our organizations, or the quality of our lives?To show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication, Irwin M. Rubin and Thomas J. Campbell draw on their research with more than 10,000 professionals across diverse industries and international cultures. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical, behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the delivery of quality patient care. For physicians, nurses, educators, executives, and other important members on patient care teams, The ABCs of Effective Feedback offers the tools and techniques necessary to face the unique challenges of being a leader and resolving conflicts to produce win-win outcomes.

See all Editorial Reviews

Product Details

• Hardcover: 176 pages
• Publisher: Jossey-Bass; 1st edition (November 14, 1997)
• Language: English
• ISBN-10: 0787910775
• ISBN-13: 978-0787910778
• Product Dimensions: 9.2 x 6.2 x 0.8 inches
• Shipping Weight: 13.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #754,105 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

5.0 out of 5 stars The definitive physician's guide to effective communication., November 2, 1998

By A Customer

This review is from: The ABCs of Effective Feedback: A Guide for Caring Professionals (Jossey Bass/Aha Press Series) (Hardcover)

This book could easily have been retitled: what I really should have learned in medical school about effective communication...but never did. The authors present an effective framework for not only learning basic communication skills, but for understanding the more fundamental behaviors which drive our language and communications. Always balancing their message with a caring, sensitive clinical perspective, (including several "right on target" examples) their message should hit home with every physician and caring professional who chose the healing arts as a labor of love, passion, caring and commitment. All too often, in today's healthcare environment financial pressures seem to take us further away than ever from the patient...changing us from patient advocate to adversary. The frustration is further heightened by the sense that "nobody really listens to us anymore." This book lays out a coherent, comprehensive, and compassionate approach to communication which, at its best, should enable and empower us to hear and be heard more effectively - not only with our patients, but with our colleagues, other healthcare industry leaders, and our families. I heartily recommend this book!!!

5 of 5 people found the following review helpful:

4.0 out of 5 stars Must reading for executive who wants to help others succeed, October 17, 1998

By A Customer

This review is from: The ABCs of Effective Feedback: A Guide for Caring Professionals (Jossey Bass/Aha Press Series) (Hardcover)

The authors summarize their vast experience teaching executives how to give feedback to others...whether they be subordinates or equals. What needs to be fed back? How to "package" that feedback? What barriers keep us from trying? Why do we all think we are good at this basic function, when most of us are miserable and uncomfortable at it? This guidebook tells us how to do it and more importantly, tell us why we must. It stimulates and challenges and ends up inspiring us. It makes it fun. Our professional life is like our personal life. We have a duty to make others better and more productive. We need to invite others to help us to improve. Without feedback, there is no learning. Without constant learning, we stagnate. If we stagnate, our life was not worth living. So this book helps us to be better human beings. Read this book, then reread it. It's like a fine wine, getting richer with age.

6 of 7 people found the following review helpful:

5.0 out of 5 stars A useful gem of wisdom!, October 16, 1998

By 

Beverly L. Kaye ([e-mail]) (Sherman Oaks, California (USA)) - See all my reviews

This review is from: The ABCs of Effective Feedback: A Guide for Caring Professionals (Jossey Bass/Aha Press Series) (Hardcover)

As a consultant and trainer, I found "The ABC's of Effective Feedback" to be so very useful to all my work in Career Development. I have advised all 35 trainers who work with me to read it so they can use its gems of wisdom in their delivery as well.