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ADKAR: A Model for Change in Business, Government and our Community [Paperback]

Jeffrey M. Hiatt
4.5 out of 5 stars  See all reviews (24 customer reviews)

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Book Description

August 1, 2006 1930885504 978-1930885509 1st
Why do some changes fail while others succeed?

How can you make sense of the many tools and approaches for managing change?

How can you lead change successfully, both in your personal life and professional career?

After more than 14 years of research with corporate change, the ADKAR model has emerged as a holistic approach that brings together the collection of change management work into a simple, results oriented model. This model ties together all aspects of change management including readiness assessments, sponsorship, communications, coaching, training and resistance management. All of these activities are placed into a framework that is oriented on the required phases for realizing change with individuals and the organization.

The ADKAR perspective can help you develop a "new lens" through which to observe and influence change. You may be working for change in your public school system or in a small city council. You may be sponsoring change in your department at work. You may be observing large changes that are being attempted at the highest levels of government or you may be leading an enterprise-wide change initiative. The perspective enabled by the ADKAR model allows you to view change in a new way. You can begin to see the barrier points and understand the levers that can move your changes forward. ADKAR allows you to understand why some changes succeed while others fail. Most importantly, ADKAR can help your changes be a success. Based on research with more than 1100 companies from 59 countries, ADKAR is a simple and holistic way to manage change.


Frequently Bought Together

ADKAR: A Model for Change in Business, Government and our Community + Employee's Survival Guide to Change: The complete guide to surviving and thriving during organizational change + Change Management: The People Side of Change
Price for all three: $43.74

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Editorial Reviews

Review

ADKAR is one of those concepts that will profoundly change the way you interact with others, both personally and professionally. -- James J. Schnaible, City of Albuquerque

It is easy enough for a novice to follow and comprehensive enough for an expert to appreciate. -- Rita Wilkins, MSMOB, Planned Care Coordinator, Lake County Health Department and Community Health Center

This is a must read for all executives and managers at all levels. --Jeffrey A. Randall, PhD, PMP, CACI International Inc.

About the Author

Jeff Hiatt is the president of Prosci Research and founder of the Change Management Learning Center. He is the author of the book Employee's Survival Guide to Change and co-author of Change Management: the people side of change. Jeff was a Distinguished Member of the Technical Staff at Bell Laboratories from 1985 to 1995 where he co-authored Winning with Quality, a story of business and quality improvement for one of AT&T's product divisions. After founding Prosci in 1996, he has led research in change management with more than 900 companies from 59 countries. He is also a frequent guest speaker for executive leadership teams and conferences.

Product Details

  • Paperback: 146 pages
  • Publisher: Prosci Learning Center Publications; 1st edition (August 1, 2006)
  • Language: English
  • ISBN-10: 1930885504
  • ISBN-13: 978-1930885509
  • Product Dimensions: 9.2 x 6.3 x 0.6 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Best Sellers Rank: #12,708 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews
15 of 16 people found the following review helpful
4.0 out of 5 stars Thought provoking January 6, 2007
Format:Paperback
Good book makes a lot of sense and will make you think differently about project/change management. I find myself looking at projects that are not moving and/or moving very slowly and trying to find which "letter" is causing the project to stall. ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement. The author does a very good job explaining each of the ADKAR elements, what they are, how they affect a project and gives suggestions to improve each one. Only real question I had is how to apply it consistently. My guess is you learn how to implement it by taking his week long class on change management.
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5 of 5 people found the following review helpful
4.0 out of 5 stars a resource for the business library June 23, 2009
Format:Paperback|Amazon Verified Purchase
I read this book before I bought it. Of all the books on this model for change management, this was my favorite. It is a straighforward look at organizational change. If you are familiar with change management, it won't be new and diiferent. For me, it was a nice explanation of the steps in this methodology and something I will reference often as I work through organizational change.

My co-workers were not as interested in this book, citing its dry writing. They prefered the books that focused more on individual change management which included more checklists and charts. If you like the individual focus, check out some of the other books by the same authors. All use the ADKAR methodology.
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4 of 4 people found the following review helpful
5.0 out of 5 stars Managing the People Side of Change April 18, 2012
Format:Paperback|Amazon Verified Purchase
ADKAR is an acronym for Awareness, Desire, Knowledge, Ability, and Reinforcement. ADKAR is Jeff's force field model for leading people through a change project. According to the author, it is about managing the people side of change, not project management, software revision change or another definition of change management. Using the ADKAR model can help you help employees navigate from the old way of working to a new way of doing their job in the shortest, most efficient way. Less resistance, more engagement. And we all know that engaged people are more productive.

The author, Jeffrey Hyatt, is the president of Prosci Research and founder of the Change Management Learning Center. He has completed seven worldwide benchmark studies over the last thirteen years, and has developed a training program that reaches across the globe. He is also one of the founders of the newly formed ACMP (Association of Change Management Professionals). This, in my opinion, makes him an expert on the subject. Given the amount of research he has done, ADKAR is certainly worth reading and testing out. At the very least, you will have a greater understanding of what people go through during change.

ADKAR is also a great starting point for understanding why projects go south. The book has a lot of what to do, how to do it, and who is responsible for doing it. You will learn about identifying barrier points at each of the five phases and what to do about it. If you read Jeff's book, absorb the learning, and follow his suggestions, its likely see improved results on your next project. Considering 70-85% of all change projects fail, any tool that helps you analyze and correct is worth a try. I am already applying lessons learned on existing projects and it has been quite helpful.

The book is small, easy to read, and offers many tips on how to get a change project on track, what you can do to diagnose a sick project, and how to get the project moving again. Overall, I found it to be a great book on change management. Jeff's writing style is simple, clear, and concise. This is the first book I have read by the author, but I recently purchased his other two since reading this one and I will review them soon.
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Most Recent Customer Reviews
5.0 out of 5 stars Practical guide to change management
Easy to read, easy to understand, simple straightforward change management concepts, practical and realistic.

In one, reading can talk about it in detail. Great Book
Published 1 month ago by Shashi Kaul
5.0 out of 5 stars ADKAR
Exactly what I needed to further my understanding of this topic. This is definitely useful in many situations, not just for business.
Published 2 months ago by doreeneverett
5.0 out of 5 stars Great and Easy to Understand
I really like this change model. The model is easy to understand and can be adapted to many different change programs. I will use these concepts in my work.
Published 2 months ago by Linda Marshall
5.0 out of 5 stars Excelent
This book provide a simple and complete overview about change management process and is very useful with coaching process as well.
Published 2 months ago by Bianca
2.0 out of 5 stars Too large, bloated for the majority of change efforts.
I read this book and went through the associated three-day training. While I think most of it is good information, the likelihood that you could use it all effectively is almost... Read more
Published 3 months ago by D. Clawson
4.0 out of 5 stars Applicable Yes
Yes, together with John Kotter and Dan Cohen's methodologies ADKAR makes a very good framework for managing change in an organisation
Published 3 months ago by Jurie Moolman
5.0 out of 5 stars The model for change...
Of all the formulations and processes for change management anyone can conceive of few can approach the simplicity of the ADKAR model. Read more
Published 7 months ago by Tom G
3.0 out of 5 stars Good Idea
Interesting concept that is well organized. Essentially ONE idea that is spread out over 140 pages with a title "ADKAR: a model for change in business, government and our... Read more
Published 8 months ago by RBF
5.0 out of 5 stars Chris Groscurth's, PhD 60 Second Review of ADKAR
Customer Video Review
Length: 1:17 Mins
Published 16 months ago by Chris Reed
2.0 out of 5 stars ADKAR
I found out about this book in my search for a new job and it was listed in a job description. I am a change agent, and I found this book to give good information. Read more
Published 18 months ago by Valans
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