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ADKAR: A Model for Change in Business, Government and our Community Paperback – August 1, 2006

50 customer reviews
ISBN-13: 978-1930885509 ISBN-10: 1930885504 Edition: 1st

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Frequently Bought Together

ADKAR: A Model for Change in Business, Government and our Community + Change Management: The People Side of Change + Employee's Survival Guide to Change: The complete guide to surviving and thriving during organizational change
Price for all three: $45.01

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Editorial Reviews

Review

ADKAR is one of those concepts that will profoundly change the way you interact with others, both personally and professionally. -- James J. Schnaible, City of Albuquerque

It is easy enough for a novice to follow and comprehensive enough for an expert to appreciate. -- Rita Wilkins, MSMOB, Planned Care Coordinator, Lake County Health Department and Community Health Center

This is a must read for all executives and managers at all levels. --Jeffrey A. Randall, PhD, PMP, CACI International Inc.

About the Author

Jeff Hiatt is the president of Prosci Research and founder of the Change Management Learning Center. He is the author of the book Employee's Survival Guide to Change and co-author of Change Management: the people side of change. Jeff was a Distinguished Member of the Technical Staff at Bell Laboratories from 1985 to 1995 where he co-authored Winning with Quality, a story of business and quality improvement for one of AT&T's product divisions. After founding Prosci in 1996, he has led research in change management with more than 900 companies from 59 countries. He is also a frequent guest speaker for executive leadership teams and conferences.

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Product Details

  • Paperback: 146 pages
  • Publisher: Prosci Learning Center Publications; 1st edition (August 1, 2006)
  • Language: English
  • ISBN-10: 1930885504
  • ISBN-13: 978-1930885509
  • Product Dimensions: 0.5 x 5.8 x 8.8 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (50 customer reviews)
  • Amazon Best Sellers Rank: #22,553 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

43 of 48 people found the following review helpful By D. Clawson on February 6, 2013
Format: Paperback
I read this book and went through the associated three-day training. While I think most of it is good information, the likelihood that you could use it all effectively is almost zero unless you're managing a huge organization. I liken it to having a gas powered, bluetooth enabled, laser guided can opener. It's effective, but is it worth the cost to acquire and deploy? The main challenge is that it totally avoids some critical points that change managers must address, first and foremost of which is the concept of trust and buy-in. The ADKAR BPM training is definitely focused on a cursory explanation to groups that need to change that the change is necessary, but then resorts to the steam roller as they advocate that people that oppose your change effort should be recommended for termination. That's all well and good, except you aren't always in such a situation to be able to fire someone, and it certainly won't win you a reputation as a diplomat. If it were my choice, I wouldn't allow this methodology in the doors of my company. Check out "The Speed of Trust", "Influencer", and some basic information on the Toyota Production System. It felt like ADKAR was a sledge hammer used to drive change where it had failed in the past, but didn't address operational and human realities in the business world.
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16 of 19 people found the following review helpful By Ryan Rhoten on January 6, 2007
Format: Paperback
Good book makes a lot of sense and will make you think differently about project/change management. I find myself looking at projects that are not moving and/or moving very slowly and trying to find which "letter" is causing the project to stall. ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement. The author does a very good job explaining each of the ADKAR elements, what they are, how they affect a project and gives suggestions to improve each one. Only real question I had is how to apply it consistently. My guess is you learn how to implement it by taking his week long class on change management.
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9 of 11 people found the following review helpful By Robert Wickman on April 18, 2012
Format: Paperback Verified Purchase
ADKAR is an acronym for Awareness, Desire, Knowledge, Ability, and Reinforcement. ADKAR is Jeff's force field model for leading people through a change project. According to the author, it is about managing the people side of change, not project management, software revision change or another definition of change management. Using the ADKAR model can help you help employees navigate from the old way of working to a new way of doing their job in the shortest, most efficient way. Less resistance, more engagement. And we all know that engaged people are more productive.

The author, Jeffrey Hyatt, is the president of Prosci Research and founder of the Change Management Learning Center. He has completed seven worldwide benchmark studies over the last thirteen years, and has developed a training program that reaches across the globe. He is also one of the founders of the newly formed ACMP (Association of Change Management Professionals). This, in my opinion, makes him an expert on the subject. Given the amount of research he has done, ADKAR is certainly worth reading and testing out. At the very least, you will have a greater understanding of what people go through during change.

ADKAR is also a great starting point for understanding why projects go south. The book has a lot of what to do, how to do it, and who is responsible for doing it. You will learn about identifying barrier points at each of the five phases and what to do about it. If you read Jeff's book, absorb the learning, and follow his suggestions, its likely see improved results on your next project. Considering 70-85% of all change projects fail, any tool that helps you analyze and correct is worth a try. I am already applying lessons learned on existing projects and it has been quite helpful.
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9 of 11 people found the following review helpful By Valans on November 22, 2011
Format: Paperback Verified Purchase
I found out about this book in my search for a new job and it was listed in a job description. I am a change agent, and I found this book to give good information. However, it was as I call it " the happy path" version. It did not tell you how to deal with adversity of insecure people and poor leaders. It just gave you stages, which is great, but the hard part is dealing with poor leadership, jealous and insecure people who are just out their trying to save their jobs.
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2 of 2 people found the following review helpful By Robert Selden on August 11, 2008
Format: Paperback
IN ADKAR, Hiatt sets out to show why some changes fail when others succeed; how to make sense of the many methods and tactics for change; and how to lead change successfully. The book scores well on all three aims.

ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement - a simple acronym for the elements required to be managed in any successful change process. Through identification and then assessment of all the various components of the change, scores are allocated on a 5 point scale to indicate which elements require most attention.

It was interesting to note that my review of ADKAR coincided with the sharp rise in oil prices in July 2008 and the resultant impact on world trade. Written in 2006, Hiatt uses the ADKAR model to demonstrate why the world did not learn from the oil crisis of the 70's. Knowledge scores a 3, Desire and Ability 2, Awareness and Reinforcement 1 - a very powerful demonstration of the application of the model.

The book goes on to give practical tips and examples of how each of the ADKAR elements can be developed and implemented into any change process. There's also a good summary chapter with key points and a table to show quickly which change management activities will help enable change to occur.

This is a useful and practical change management book - easy to read and apply by practising managers.

Bob Selden, author What To Do When You Become The Boss: How new managers become successful managers
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ADKAR: A Model for Change in Business, Government and our Community
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