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ADKAR: a Model for Change in Business, Government and our Community : How to Implement Successful Change in our Personal Lives and Professional Careers [Paperback]

Jeffrey M. Hiatt (Author)
4.5 out of 5 stars  See all reviews (15 customer reviews)

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Book Description

August 1, 2006 1930885504 978-1930885509 1st
Why do some changes fail while others succeed?

How can you make sense of the many tools and approaches for managing change?

How can you lead change successfully, both in your personal life and professional career?

After more than 14 years of research with corporate change, the ADKAR model has emerged as a holistic approach that brings together the collection of change management work into a simple, results oriented model. This model ties together all aspects of change management including readiness assessments, sponsorship, communications, coaching, training and resistance management. All of these activities are placed into a framework that is oriented on the required phases for realizing change with individuals and the organization.

The ADKAR perspective can help you develop a "new lens" through which to observe and influence change. You may be working for change in your public school system or in a small city council. You may be sponsoring change in your department at work. You may be observing large changes that are being attempted at the highest levels of government or you may be leading an enterprise-wide change initiative. The perspective enabled by the ADKAR model allows you to view change in a new way. You can begin to see the barrier points and understand the levers that can move your changes forward. ADKAR allows you to understand why some changes succeed while others fail. Most importantly, ADKAR can help your changes be a success. Based on research with more than 1100 companies from 59 countries, ADKAR is a simple and holistic way to manage change.


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Editorial Reviews

Review

ADKAR is one of those concepts that will profoundly change the way you interact with others, both personally and professionally. -- James J. Schnaible, City of Albuquerque

It is easy enough for a novice to follow and comprehensive enough for an expert to appreciate. -- Rita Wilkins, MSMOB, Planned Care Coordinator, Lake County Health Department and Community Health Center

This is a must read for all executives and managers at all levels. -- Jeffrey A. Randall, PhD, PMP, CACI International Inc.

About the Author

Jeff Hiatt is the president of Prosci Research and founder of the Change Management Learning Center. He is the author of the book Employee's Survival Guide to Change and co-author of Change Management: the people side of change. Jeff was a Distinguished Member of the Technical Staff at Bell Laboratories from 1985 to 1995 where he co-authored Winning with Quality, a story of business and quality improvement for one of AT&T's product divisions. After founding Prosci in 1996, he has led research in change management with more than 900 companies from 59 countries. He is also a frequent guest speaker for executive leadership teams and conferences.

Product Details

  • Paperback: 146 pages
  • Publisher: Prosci Research; 1st edition (August 1, 2006)
  • Language: English
  • ISBN-10: 1930885504
  • ISBN-13: 978-1930885509
  • Product Dimensions: 9.3 x 6 x 0.4 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (15 customer reviews)
  • Amazon Best Sellers Rank: #24,922 in Books (See Top 100 in Books)

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Customer Reviews

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Average Customer Review
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13 of 14 people found the following review helpful:
4.0 out of 5 stars Thought provoking, January 6, 2007
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Hubris 1 (Greenwood, IN United States) - See all my reviews
This review is from: ADKAR: a Model for Change in Business, Government and our Community : How to Implement Successful Change in our Personal Lives and Professional Careers (Paperback)
Good book makes a lot of sense and will make you think differently about project/change management. I find myself looking at projects that are not moving and/or moving very slowly and trying to find which "letter" is causing the project to stall. ADKAR stands for Awareness, Desire, Knowledge, Ability and Reinforcement. The author does a very good job explaining each of the ADKAR elements, what they are, how they affect a project and gives suggestions to improve each one. Only real question I had is how to apply it consistently. My guess is you learn how to implement it by taking his week long class on change management.
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3 of 3 people found the following review helpful:
4.0 out of 5 stars a resource for the business library, June 23, 2009
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This review is from: ADKAR: a Model for Change in Business, Government and our Community : How to Implement Successful Change in our Personal Lives and Professional Careers (Paperback)
I read this book before I bought it. Of all the books on this model for change management, this was my favorite. It is a straighforward look at organizational change. If you are familiar with change management, it won't be new and diiferent. For me, it was a nice explanation of the steps in this methodology and something I will reference often as I work through organizational change.

My co-workers were not as interested in this book, citing its dry writing. They prefered the books that focused more on individual change management which included more checklists and charts. If you like the individual focus, check out some of the other books by the same authors. All use the ADKAR methodology.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars ADKAR get's to the point in managing change, July 16, 2008
This review is from: ADKAR: a Model for Change in Business, Government and our Community : How to Implement Successful Change in our Personal Lives and Professional Careers (Paperback)
We've had a chance to use the ADKAR book, along with many of the Prosci supplemental tools and techniques, with a variety of public sector clients. The ADKAR approach resonates and sticks with participants at any level of the organization and really seem to make sense for managers working at managing change within their organizations.

After using the book, I've often returned to the organization and find the ADKAR language and approach still 'alive and well' and being applied to technical and improvement projects that have an impact on people. I'm sure that these managers and organizations previously would have called their 'communication plan' their 'managing change' plan and would have neglected to work through any people impacts.

The structure of the book, with an overview and then an application chapter, provides a variety of methods to access the ADKAR concepts and provide groups with good examples of how to work through Awareness, Desire, Knowledge, Ability and Reinforcement (ADKAR) in their projects and organizations. This book really seems to work and 'sticks' with anyone who's worked with or read the material. I highly recommend ADKAR.
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