Customer Reviews

APC Smart-UPS SUA1500RM2U 1500VA USB and Serial 2U Rackmount UPS System

5 star:		(1)
4 star:		(2)
3 star:		(0)
2 star:		(1)
1 star:		(0)

 

 

I've been using this UPS for a few months now. It's been rock-solid, and it has great linux compatibility. I had an air conditioner on the same circuit for awhile, which is generally a bad idea with computer equipment. However, this UPS caught every single voltage fluctuation and protected my equipment every time the AC compressor kicked in. For linux integration, I use the 'apcupsd' package, which gives me temperature, load and voltage monitoring, as well as network broadcasts to other linux boxes to do network shutdowns.

For more than year and a half this surge protector which was installed by my IT man has been functioning without a hitch and has kept my business running smothly and has proven itself worthy of the price a couple times when the electricity fluctuated and one time when the power was out for more than 25 minutes. I consider that a very good investment.

Bought 4. Working fine in my small data center. Did have trouble with one unit having a bent chasis. Just before sending it back we were able to squeeze the battery into the compartment - elbow grease and some help from gravity (very heavy!). I suggesting buying Amazon Prime to get free two day delivery; it more than paid for itself with shipping just one of this heavy units.

I had this unit for 3.5 years and it dies after I talked to Tech Support!

APC is a company I will not being doing business with any time soon. I purchased this unit at the end Jan of 2006 and the unit work fine till I added a generator to my home. After that, the unit started going on and off when the generator took over powering the house. The cause of this was my that generator was only putting out about 59.1hz rather then the normal 60hz put out by our power companies. This should have not been a problem since the unit is suppose to work from 50 - 60hz with out issue.

I called tech support to ask them what to do and they told me to push a button on the back of the unit to change the sensitivity. When I did that the unit died! I was then told that there was nothing they would do for me. However they would offer me $100 off an upgrade!?!?!

This is not the first time I have had tech support issues with APC. There units are NOT WORTH the money or hassle.

For those who are going to point out that I had the unit running for 3.5 years and what did I expect... I was not asking APC to give me a new unit for free. What I was asking for was a significant discount. That was all. I felt that, that would only be right since it only died after APCs tech support staff told me what to do with the unit.