I bought this after doing some research and thought it would help my little one (7 weeks) with his refulx. When we got it I was so excited but when I tried to put him in it, he HATED it. If he was asleep and I tried to lay him in it he would wake up during the strapping process. I had it for two days and was so frustrated. I tried to return it but ended up just packing it in the closet. The customer service lady was rude, she told me they didn't pay for returns and there was a 20% restocking fee. If I would have returned it I would have spend as much in shipping as restocking as it cost to purchase the item. I was so upset and just kept it. It is in the closet it the wrapping collecting dust. What a waste!!!