Top critical review
3 of 3 people found this helpful
Great customer service as usual
on July 2, 2014
This product is currently not working with two RAM sticks in dual channel configuration. After the third call to Asus support, they agreed to RMA this board, but I need to take photos and jump through more hoops because I do not have the serial number, which appears to have only been on the box. To be clear, this board was a problem when first purchased in Nov 2013, but Amazon exchanged it without issue. Great customer service as usual. This issue now resides with Asus because I am six months past the purchase date. basically, I have invested enough time in this issue, so will purchase a motherboard from a competitor. I just want to share my experience so that anyone purchasing an Asus motherboard will save the serial number information from their box.
I have relied on the Asus brand for motherboards for many years without is, so was not concerned with saving the box. My mistake. It is unfortunate that this warranty experience has left a bad taste in my mouth for other Asus products. I did purchase an Asus router in 2014, but rushed right past all Asus monitors during my current monitor search. I hope marketing will see this review and weigh in because the technical folks may just cost Asus future customers.