Customer Reviews

AT&T 1760 Digital Answering System with Caller ID

5 star:		(2)
4 star:		(3)
3 star:		(2)
2 star:		(2)
1 star:		(2)

 

 

The amazon review of this product is dead on. Sound is decent, and it's very easy to set up. The only complaint I have is that the LCD isn't backlit, so it's hard to read in low lighting conditions.

I had an answering machine for years and decided to update to a newer model and bought this one because it was closest to the one Consumer Reports recommended - big mistake! Three months later it's broken and going thru AT&T's help line was a big pain. After going thru a bunch of prompts, a tape recording told me to "replace the batteries and the tape." This unit has neither one.

It has very good sound, easy to understand instructions, works as expected except I have hooked it to a two line telephone and can only use one line while hooked up through this answereing machine.

I suffered with this machine for 30 days before returning it to the store. When you read the package it sounds like a great machine with many useful features. And it would be, if the features worked. The whole machine was unreliable - messages got cut off, sound quality was mixed, I had difficulty reading the display, and the controls were a bit too difficult to use.

I switched to a Casio and am much happier. That's after having owned AT&T answering machines for over 10 years. Please, learn from my mistake.

I bought this answering machine thinking this would be a low-cost, high-quality alternative to voice mail. You get what you pay for with this turkey. Be careful how you scroll through your call history, for you might find your voice messages inaccessible as a result. See an item in your call history in the first scroll through, then...poof...gone without a trace.

Set-up is very easy. The machine does not offer what the editorial review says it does in terms of number of messages and length of total messages. Sound is clear enough. In two months, it appears to be working well enough for just receiving calls and deleting them. ( )

Setup and installation was very easy. Voice quality was fair; I had expected better. The real problems happened when I had the machine connected to my phone line. The clock would reset to midnight every 8-10 minutes and record an incoming call (the Call ID list, not a message). AT&T tech support suggested a conflict with the local phone company, and that I should take it up with them. I chose not to get involved in this dispute and returned the unit. (Amazon was great about taking it back).

I was scared to order this answering machine because of the other reviews. After using the machine for a couple of weeks, I understand the problems, but do not find them to be of much concern. This machine is not as intuitive as some AT&T products I've used before, but unless you do something wrong, it is very dependable. I would echo the complaint that the LCD is not backlit, and as I said it is less than intuitive, but overall, it's a great deal.

I have purchased a model 1725 machine that did not last 2 weeks. I returned it for repair/exchange and ordered another for a spare, then another for a second line. Less than 3 months later none of these machines are usable. I have lost valuable messages and will not return these for repair -- the service I received leads me to shop for another brand. I have also sold telephones and found that of all the brands that I sold, ATT was the one that was returned the most. Buy another brand!

After using this machine for about 5 years, I must say I am NOT disappointed. Yes, the display could be lit, but I have not had trouble seeing it. We get many calls each day and use the caller id to screen them, so messages are recorded frequently.

Just missed our first message this week. Display said message, we heard someone recording a message, went to retrieve it and although the display said "msg" and the light was on, nothing was there. Have only lost 1 message by deleting the call history before hearing the message. However, a simple call to that person solved the problem.

Now am worried that we will miss more messages. But,hey, it lasted this long for us. After reading other reviews, perhaps we were just lucky? Just not sure whether to replace with same one or go to different brand.