Customer Reviews

AT&T 962 2-Line Duplex Speakerphone with Caller ID (Dove Gray)

5 star:		(3)
4 star:		(2)
3 star:		(2)
2 star:		(0)
1 star:		(5)

 

 

It looks really neat, but it has some "bugs"... Occasionally, the phone will "Freeze" when scrolling through the call history. Only way to correct it is to unplug the phone and plug it back in again. Other than that, it functions great and the speakerphone is very good.

Well I had hoped to replace my separate caller id and voice mail flashing light boxes with the built-in functions of this phone, but... the caller id function does not work. It will not scroll through all the calls received, and I found the new call light failed to flash when I had voice mail to receive, and it was impossible to turn off the new call light, I thought the phone was a defect and Amazon exchanged it, but the new one failed the same way. AT+T/Lucent 800 number in the manual was of no help either...

I, for one, am very pleased with this phone. I bought it because the Visual Message Waiting indicator on my caller ID box wasn't working right, and I was sick of dealing with the two separate boxes. I'll agree the backlight being on all of the time is a little annoying, but otherwise I found it very easy to set up, the voice mail and caller ID features work great, and it's all-around a very good phone. For under $100, I found none better.

I use this phone in my home office with Verizon caller-id and voicemail services and it works great. The caller id works for both lines as does the voicemail indicator light.

The phone was painless to setup. It is very clear which lines are in use, which lines caller id calls went to, etc.

I was pretty suprised at how well this phone worked. I was basically looking for a cheap speaker phone, as I was planning on putting it on mute, listening in on meetings, and picking up the reciever if I had to say something. The sound quality ended up being so good, I use it without the mute. The sound quality both for me and the recieving party is better than the one at my office. The one caviat is that the speaker and mike operate off the power that comes through the phone line. Because of this, if my wife picks up the other line, the sound in both directions becomes very faint. The manual says that this is the case, and says that if you have several phones, this can happen as well. I have 5 phones on the line, and as long as they're all hung up, everything works great.

People complain all the time that they can't hear me when I speak on this phone. It does not matter if its the headset or the speaker. I even get cut off by answering machines who think I am not speaking. I do not recommend this phone.

this phone has all the makings of a great device. very good button layout, all the functionality one should need, a pleasant feel in the hand, an attractive package. BUT IT SUCKS!

the sound is nearly unusable. on the handset, people tell me i sound really quiet. on the speakerphone, they can barely hear me. on the headset, they can't hear me at all. additionally, the speakphone output fades away when there's even a little bit of ambient noise in the room -- this is a common problem with home office phones but it's exceptionally bad on this model.

i've tried returning this phone and getting a new one a couple times but to the same result. i contacted AT&T to see if they could help but they gave me the cold shoulder. it's no use -- this phone is awful.

i really want to like this phone but it can't. i'm only holding on to it until i can find a good, corded, two-line phone that works. any suggestions?

I purchased two of these phones and they work great. I don't see why others don't like the display on all of the time. I like it. That way, you can always see it clearly no matter what the room lighting is. After all, it's lit with LED's that don't draw that much current and don't burn out. My only gripe is I ended up using one in my work room and one in the garage because I decided it was too big and commercial looking to use in the kitchen. I'm still looking for a smaller sleek looking 2 line trimline style caller id phone for the kitchen wall without a speakerphone, with buttons only in the handset, etc. The phone companies keep pushing all of these extra lines. Well, we have them, now they need to give us the phones we need so we don't need all of these stupid line selector and caller id boxes!

Excellent features for the price. However, the speakerphone is horrible. LCD Screen also "bugs out" and I have to keep unplugging the phone.

This is a good, but not great phone. It's missing a couple key features found on other phones that could have made it much better: 1) a call timer within the display and 2) date and time of day display (rather than caller ID info from the last call) when the phone isn't in use. Other than that, things are pretty good with perfectly acceptable call clarity on the handset, pleasant ring tones with an incredible range of ringer volume choices, and a slew of features typically found on a multi-line phone.

My phone did experience hit-or-miss number dial pad keys that started needing to be pressed really hard, so I disassembled the phone and used rubbing alcohol to clean the contact points on the printed circuit board, as well as clean the round black dots that make contact with the circuit board when the number buttons are pressed. It wasn't hard to put the phone back together, and after I did the work the dial numbers worked like new again.