AT&T 984 Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting

by AT&T

Product Details

• Product Dimensions: 4 x 13 x 11 inches ; 2 pounds
• Shipping Weight: 5 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B0002ZAYZ4
• Item model number: 89-0414-00
• Batteries: 1 9V batteries required.
• Average Customer Review: 2.6 out of 5 stars  See all reviews (14 customer reviews)
• Amazon Best Sellers Rank:
  • #17 in Electronics > Office Electronics > Telephones & Accessories > Audio Conferencing
• Date first available at Amazon.com: October 2, 2001

Product Description

Amazon.com Product Description

The 984 from AT&T is a four-line corded phone with multi-user expandability to 16 stations and with a built-in answering machine. Caller ID/call waiting compatible, the 984 has a 200-number caller ID memory, along with a 200-number phone directory to help keep track of important contacts. A base speakerphone and headset compatibility let you communicate hands-free, and two data ports allow you to take advantage of peripherals such as a modem or fax machine.

A 32-number speed dial lets you easily call the most frequently dialed numbers, while features such as call transfer, intercom, and three-party conferencing allow you to manage your incoming calls. The 984 works with any AT&T model 974, 945, 944, 955, and 964 phones, so you can mix and match to suit your office's needs. You can adjust speakerphone, headset, and ringer volume levels, and also choose between several ringer types. The 984 has a six-number redial, while mute, hold, and flash buttons provide additional functionality.

The built-in digital answering machine provides 20 minutes of record time, with a maximum message length of either one minute or unlimited minutes (selectable). Memo/conversation recording allows you to record important information, such as driving directions and phone numbers, without having to write anything down. Remote message check lets you stay on top of your messages even while you are away from home. With the base LCD screen, you can access your phone's settings, and a memory loss protection feature saves your settings in case of a power failure. The 984 comes backed with a one-year limited warranty.

What's in the Box
User's manual, wallet card, two seven-foot line cords, eight-inch line cord, handset, base unit, coiled handset cord, power adapter

Product Description

AT&T 984 Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting

Customer Reviews

Most Helpful Customer Reviews

25 of 26 people found the following review helpful:

2.0 out of 5 stars Not for two line home office, February 13, 2005

By 

George L. Helmholz - See all my reviews
(REAL NAME)   

This review is from: AT&T 984 Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting (Office Product)

There must be thousands of home businesses that need a two line corded phone with an answering machine, but this is not that phone and I haven't found any other either. I suggest reading the reviews of AT&T 964 all of which apply in my experience. The answering machine will only allow one outgoing announcement for all four lines. In other words, a call coming in on any of the four lines will get the same message when it reaches the answering machine. Worse if one is using one line, the answering machine will not pick up a call coming in on another line. This wouldn't be so bad except when one is using one line the ring on the other lines is so muted that it is easy to miss the ring. As others have noted sound quality can be either good or poor for unknown reasons. I gave the phone two stars because the phone has a nice feel and look and the ring tones are pleasant as are the pre-recorded messages and such. The dialing out tones are aversive and automatic dialing is really slow.

19 of 19 people found the following review helpful:

1.0 out of 5 stars Problems, October 29, 2005

By 

D. Parikh "Dave_P" (Huntington Beach, CA) - See all my reviews
(REAL NAME)   

This review is from: AT&T 984 Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting (Office Product)

The phone answering system has problems hanging up. So when people do not leave a message, you get a lot of messages from the phone company stating that "please hang up and try to call again" followed by a fast busy signal. This takes a couple of minutes. It's not possible to receive incoming calls to the answering machine or call out from another phone on the same line while this is going on.

I tried to resolve this problem with "customer service" but I gave up after a while. I just don't have time to be on hold all day.

Now the volume on the speaker phone goes to mute at random times. It's very annoying. I have had this phone for less than a year. I made the mistake of buying ATT because I thought it was a good brand.

17 of 17 people found the following review helpful:

3.0 out of 5 stars AT&T 984 - Good phone, bad answering device, September 6, 2005

By 

J. Hamilton "Technologist" (NE Penna.) - See all my reviews
(REAL NAME)   

This review is from: AT&T 984 Small Business System Speakerphone with Digital Answering System and Caller ID/Call Waiting (Office Product)

Answering devices ansewers all lines. No selection. It's either on all lines of off all lines. I only want it to answer line 1 but even with the ringers off on the other lines it still answers them. Recorded sound quality is also noticably "watery" sounding, not very clear. My Panasonic KX-TG5100 is much clearer.

I bought this for my home office and would sure not buy this model again. Phone is fine, good feel, menus a bit cumbersome.