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AT&T Nation 450 w/ Rollover
 
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AT&T Nation 450 w/ Rollover

2.4 out of 5 stars  See all reviews (12 customer reviews)


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2.4 out of 5 stars
(12)
2.4 out of 5 stars
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55 of 60 people found the following review helpful
By YC
When I first joined, I called customer service about roaming. They informed me that if my phone said "ROAM", then I was roaming, otherwise I was not.

Recently I had large roaming charges, although my phone never said "ROAM". Cingular refused to remove any of the charges for the following reason (in an email):

"We see that all the charges applied to your account are valid charges. The actual rates charged will be determined by the information contained in our billing system, not based on the phone's display. Hence, we would not be able to apply any credits against the roaming charges. "

We went back and forth several times, but Cingular stuck by their reasoning. All they did was thank me for my loyalty and wrote a half page marketing blurb about how they are a top service provider and how I can upgrade my phone and service. Unbelievable.

Do not go with Cingular. In the event you love them or one of the phones they offer, then first ask yourself several questions.

1. How will you exactly know when you are roaming?

2. How will you know if information provided by Cingular is accurate?

3. Do you want to buy Cingular phones that Cingular will not stand by?

4. Are you ready to understand billing software and systems?

5. Are you ready to deal with a company who can't take responsibility for products, services and information it provides?

Don't waste your time with Cingular.
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36 of 38 people found the following review helpful
1.0 out of 5 stars Can I give a negative star rating? September 27, 2005
Customer "service" would be a misnomer regarding how they treat their customers. Their warranty service is horrible and their idea of coverage entails dropped calls left and right.

I had a defective phone which I called in to get a replacement. They charged me a fee for this and told me that I would receive one within 48 hours. This never occured and I had to phone in repeatedly to find out that my phone was on backorder and it would take an indefinite period of time to get one. Instead they offered to replace my unit for an inferior one.

Upon asking to speak to a customer care representative I was told in rude terms that I did not have a valid complaint and that I could take their offer or leave it. I asked to speak to a supervisor and was refused because I did not have a valid complaint to pass on. The reprensentative finally transferred my call since my complaint was for his rudeness and lack of service. ... over to a call centre in India in a different department.

Upon sending a email complaint I was told to call another number. They essentially gave me two options

1- accept the inferior phone replacement

2- sign a new plan which offer half the minutes and more expensive by $20

To say that I am disgruntled would be an understatement. Needless to say I am going to be filing a complaint with the consumer bureau for price gauging and I will not be renewing my contract.
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16 of 16 people found the following review helpful
1.0 out of 5 stars Most Dropped Calls March 29, 2006
Have had Cingular for the last two years. When I lived in the Bay Area, had a lot of dropped calls. Ironically, even on freeways where you would expect the service to be strongest. Just moved to Portland, and it's even worse. I have to tell clients I will call them back from a land line when I get calls in my car. Service is bad ALL OVER! To make matters worse, the customer service for Cingular is horendous. Average wait time to talk to a live person is about 30 minutes. Never again.
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17 of 18 people found the following review helpful
1.0 out of 5 stars Force 2 yr contract ?! January 5, 2006
What is going on? Amazon used to offer option for 1 or 2 yr contract for all voice plan. Now, it only has 2 yr contract?! BE AWARE buyer. It only shows up 2 yr contract in regular size font, and you probably wouldn't notice if you didn't read carefully. AND it only has 15 days cancellation policy now. It used to have 30 days.

IT IS NOT WISE to stuck for 2 yrs.

I guess it is what you can after they purchase ATT wireless. Less competition is bad for consumers.

They now have less minutes and poorer services..
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7 of 8 people found the following review helpful
4.0 out of 5 stars Pretty Good Overall, but Sprint Offers 7pm minutes! September 1, 2006
By SM007
Ever since I upgraded my phone, my service coverage greatly improved. I think the people with dropped calls and poor coverage either live in the middle of nowhere or have 10 year old phones.

I also like how if you call and speak to their "loyalty" department, they may be willing to give you a couple of hundred bonus minutes each month, to keep you as a customer. Note: you may want to try this towards the end of your contract, not the beginning. I am also impressed with the very short hold times to speak to an agent (Dial 611 on your phone).

The only thing that bothers me is that I am paying $40 for 450 minutes with anytime minutes kicking in at 9pm, when Sprint has the same plan with the minutes kicking in at 7pm!?

Get with the program, Cingular!
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2 of 2 people found the following review helpful
I was weary of AT&T turning into Cingular a while back, but was quite happy with Cingular. Now that they turned into AT&T again I have nothing but problems. My calls often get dropped or will not go through at all! It sometimes takes numerous attempts (6 or 7) to get through, if I don't give up first. I do not have an old phone, I recently bought a Blackberry Curve, which I felt improved my service quality from my old RAZRv3, but that perk quickly declined to worse service than ever before. I do not recommend this service. I'm thinking Verizon might be a good choice.
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